Adapting to Evolving Customer Expectations for Contact Centers

Brett Chisholm, NeuraFlash CEO and Co-Founder, and Louis Bucciarelli, Playvox CEO, know that the fast-paced and evolving nature of the industry demands a strong foundation. They believe that engaged employees, AI utilization for forecasting and scheduling, role optimization based on customer demand, and embracing an omnichannel approach are considered crucial for contact center success.

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