What We Do - Services

Change Management.

Change Management helps you proactively focus on your people ensuring organizations see greater adoption, and proficiency along with higher employee and customer satisfaction.

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Invest in the change at the right time.

Why take the chance of not getting a ROI? Change management is a structured process and a set of tools that supports organizations and their people to adopt and embrace technology, process or organizational change.

Transformation that drives real business outcomes

Greater adoption & proficiency

Change Management means proactively involving people in the change. Bringing them along for the journey. This minimizes surprises, resistance, and frustration and creates a better employee experience.

Customer satisfaction

Even the best technology can fail if we don't focus on the people using the system. Sustain your investment by centering people in the change effort.

Employee satisfaction

Change Management isn’t just about your people it’s about your customers too. A better employee experience translates into a better customer experience.

Business impact & costs

Put all of this together and it starts to have a compounding effect. Projects with good change management are 6x more likely to realize business outcomes, while staying on budget and on time.

Custom strategies to fit the voyage you’re on today

No matter where you’re at in your journey today, we can help you ensure you receive the something great about change management.

Net new to Salesforce and transitioning from a previous system?

Technology change may lead to changes in processes, structure, and behavior. Our NeuraFlash team aligns people, process, and technology to help you achieve your desired outcomes.

I’m Ready to Get Started

Building on your existing platform by adding functionality?

Change is complex. We've been on this journey countless times with our customers and guided them toward their goals.

I’m Ready to Get Started

Looking to better integrate, capture customer insights, and automate processes?

Look beyond today by better understanding what is possible and how we can achieve this together! No matter where you are in your journey to a better technology, our change management team can help tailor a roadmap for you.

I’m Ready to Get Started

We take a people-centric approach to maximizing ROI

We aren’t just people and change experts, we are technical experts and Salesforce experts too, with experience across many sectors and industries.

We ensure that your people are aware, excited, and prepared to succeed with new technology!

Sheridan Ex
Talent Operations

Philip Rafferty
Engagement Manager, Director

Business strategy fueled by people, process & technology.

Our change managers aren’t just people and change experts, they are technology experts, industry experts and sector experts.

We ensure your people are prepared to use new technologies and processes helping you meet key business objectives.

Our Packages

Projects with change management are 6x more likely to meet objectives

So you can be one step closer to your digital transformation.

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Your industry, Our expertise

Communications & Media

Financial Services

High Tech

See more industries

Your solution, Our expertise

Contact Center

Field Service

Revenue Cloud

See more solutions

Customer Stories

A global logistics company launches Salesforce Service Cloud with Change Management expertise.

NeuraFlash’s Change Management clarified feedback leading to system enhancements based on the end-user simultaneously aligning communication from leadership. Additional training & explicit KPI’s established a clear purpose for the system changes leading to highly successful adoption rates across the company.

A large shipping container company turns around their project with Change Management.

NeuraFlash’s change management team worked with this leadership to form numerous internal support networks & communication strategies acting as a full support system for this company, turning their project highly successful one.

Your voyage starts now.

Using our experience across thousands of clients, our Salesforce Change Management team will help you evaluate your unique people needs, align your teams and technology, while providing industry thought leadership that will drive direct results for your transformation.

Contact Centers

Transforming retail and support contact centers into revenue and satisfaction generators

Create best in class customer experiences

Streamlined onboarding and training experiences

Drive change agility and system adoption

Field Service

Ensure a successful Field Service transformation

Improve Platform Utilization

Identify Quick Wins

Identify Lagging Capabilities

Maximize License ROI

Sales Teams

Adapt with new technology

Empower agents to understand account and sales lifecycle

Optimizing customer renewals, referrals, and retention

CPQ training and adoption strategies

Your voyage starts now.

Contact Centers

Transforming retail and support contact centers into revenue and satisfaction generators

Create best in class customer experiences

Streamlined onboarding and training experiences

Drive change agility and system adoption

Field Service

Ensure a successful Field Service transformation

Improve Platform Utilization

Identify Quick Wins

Identify Lagging Capabilities

Maximize License ROI

Sales Teams

Adapt with new technology

Empower agents to understand account and sales lifecycle

Optimizing customer renewals, referrals, and retention

CPQ training and adoption strategies