What We Do - Salesforce Solutions

Service Cloud

Taking your service journey above and beyond.

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Best-in-class customer service from a single console.

Service Cloud, the cloud-based engine that powers top-notch, inclusive and easily managed contact centers.

Connect your contact center with a single platform that can do it all

Transition to more cost effective channels

With Service Cloud, your agents are able to handle multiple customers simultaneously, while still providing exceptional service.

Reduce cost of labor

By adopting Service Cloud, you will see a reduction in ASA and AHT thanks to automation & omni-channel tools!

Guide your agent

Provide your agents with solutions in real-time using Salesforce knowledge and Einstein for Service and Slack.

Simplify Your tech stack

Unify and simplify your contact center to reduce your technical debt and the number of systems you need to use on a daily basis.

Personalized service

Customers can say goodbye to poor customer service! Know who your customers are and what they need, before the interaction begins.

Increase self-service

Empower customers to find answers to their questions independently, providing them assistance 24/7.

Offer multi-channel support

Meet customers on their channel of choice, providing them with quick, easy, and accurate service through, chat, SMS, Voice, and more!

Service Cloud Voice

A single place for data. When included into your Salesforce console, omnichannel serves as the routing engine for voice as well as other channels.

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Experience Cloud

Connect your platform to house knowledge articles, forums, a bot and more. Provide customers and partners with online communities for connecting.

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AI & Bots

Connect your data and provide personalized experiences, relevant to your customers, to provide self-service and increase agent efficiency.

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Digital Engagement

Provide a cohesive experience across your contact center, allowing you to automate processes, provide seamless experiences and more!

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Connect your contact center with a single platform that can do it all

Maximize operational efficiency

Transition to more cost effective channels

With Service Cloud, your agents are able to handle multiple customers simultaneously, while still providing exceptional service.

Reduce cost of labor

By adopting Service Cloud, you will see a reduction in ASA and AHT thanks to automation & omni-channel tools!

Guide your agent

Provide your agents with solutions in real-time using Salesforce knowledge and Einstein for Service and Slack.

Simplify Your tech stack

Unify and simplify your contact center to reduce your technical debt and the number of systems you need to use on a daily basis.

Elevate the customer experience

Personalized service

Customers can say goodbye to poor customer service! Know who your customers are and what they need, before the interaction begins.

Increase self-service

Empower customers to find answers to their questions independently, providing them assistance 24/7.

Offer multi-channel support

Meet customers on their channel of choice, providing them with quick, easy, and accurate service through, chat, SMS, Voice, and more!

Enable a complete solution

Service Cloud Voice

A single place for data. When included into your Salesforce console, omnichannel serves as the routing engine for voice as well as other channels.

Learn More

Experience Cloud

Connect your platform to house knowledge articles, forums, a bot and more. Provide customers and partners with online communities for connecting.

Learn More

AI & Bots

Connect your data and provide personalized experiences, relevant to your customers, to provide self-service and increase agent efficiency.

Learn More

Digital Engagement

Provide a cohesive experience across your contact center, allowing you to automate processes, provide seamless experiences and more!

Learn More

Tools to an outcomes driven approach.

Using our experience across thousands of clients, we will help you evaluate your unique business needs, align your business goals, connect your teams and technology, all while providing industry thought leadership that will drive direct results for your transformation.

Things we’ve done

150+

Live Bots

10+

Product Enhancements

30%

Avg. Increase in CSAT

See Where We’ve Seen These Outcomes

Custom solutions to fit the voyage you’re on today

No matter where you’re at in your journey today, we can help you select, implement and customize the service center solution that you need.

Debating on migrating away from your existing cloud solution?

NeuraFlash has helped customers migrate off of Zendesk, Service Now, Five9, Nice inContact, and more, and they have all seen immediate business impact.

I’m Ready to Get Started I Have More Questions

Looking for one platform that can solve all of your pain points?

Streamline workflows, automate processes and handle complex routing to transform the agent experience. This solution makes it easy to build connections with every customer, across multiple channels and on any device.

I’m Ready to Get Started I Have More Questions

Are you a growing business that is getting ready to scale?

At NeuraFlash, we are experts in implementing AI solutions that help you scale effectively while also helping you utilize and integrate data from all of your systems.

I’m Ready to Get Started I Have More Questions

NeuraFlash & the service cloud console, start with the fundamentals.

At NeuraFlash, we unify the customer service experience and provide tools for your contact center to provide your customers with the service they want, when they need it. We have the ability to automate processes for your teams and can deliver personalized, seamless experiences .

Einstein Chatbots

Increase sales, productivity & customer communication

Bots are a helping hand, used to assist customers to increase deflection, leaving agents with more time to focus on complex cases. They are designed to discover insights, predict outcomes, and automate tasks!

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CRM Analytics

Granular data at your fingertips

Utilize the tool that can boost some of the most data analysis capabilities to help drive business decisions for your company.

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Experience Cloud

Quickly share information & collaborate

Experience Cloud, natively built into the Salesforce platform, offers seamless self-service for customers by enabling access to quick answers in the form of articles and FAQs. It also provides AI-powered content recommendations for agents.

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Service Cloud Voice

Empower your contact center with voice

Service Cloud Voice, a telephony solution powered by Salesforce and Amazon Connect, provides agents with omni-channel visibility, embedded call control tools, live call transcription, AI-driven insights, and more, leading to higher agent productivity and a smarter contact center.

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Field Service

Get the right tech to the right place at the right time

Connect your customers, workforce, and products in a single platform with Salesforce Field Service. Enable effective scheduling to increase visibility into the field, and provide your team with the tools they need to provide top-notch customer service!

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NeuraFlash & the service cloud console, start with the fundamentals.

Einstein Chatbots

Increase sales, productivity & customer communication

Learn More

CRM Analytics

Granular data at your fingertips

Utilize the tool that can boost some of the most data analysis capabilities to help drive business decisions for your company.

Learn More

Experience Cloud

Quickly share information & collaborate

Learn More

Service Cloud Voice

Empower your contact center with voice

Learn More

Field Service

Get the right tech to the right place at the right time

Learn More

Customer Stories

A large retail brand deploys Service Cloud to provide best-in-class service & selling to customers.

This customer’s agents were using disparate systems causing long case handle times for simple use cases. They were able to implement Service Cloud, along with multiple products, to increase customer self-service and agent productivity.

An innovative FinTech company replaces their legacy systems

With their explosive growth coming in the next few years, this financial service provider needed to replace their home-grown CRM and Genesys system.

750+

Agents onboarded

47,000

Cases serviced on a weekly basis

88%

of customers engaged with their Einstein bot

Grand Design RV partners with NeuraFlash to create customers for life

“We chose NeuraFlash as a partner because we believed their expertise would get us there. Also, we quickly realized they are most like us: down to earth, hard-working with a whole lotta heart behind what they do.”

-Bradly Smith, Director of Customer Service at Grand Design

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Ready to get started on your Service Cloud Solution?

Reach Out Today!