What We Do - Industries

Communications & Media

We help Communications and Media companies continue to transform their digital business with the best technology in the world.

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We help communications and media teams build centralized solutions that automate their repetitive day to day tasks while increasing visibility across their organizations.

Let us build a business case for your business.

So you can be one step closer to your digital transformation.

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Looking for guidance?

Set up your Communications and Media teams for success now and into the future.

Need help knowing where to start?

Our Customer Advisory practice is the perfect place! Our in-depth, unique, discovery and recommendation process uncovers how you can reach and sustain your long-term business goals.

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Looking for a partner to guide you?

We know communications and media, we know technology and we know how to help you get to the solution that you need by combining our various expertise to get you to success!

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Afraid new technology won’t stick?

At NeuraFlash our dedicated change management team is ready to help, not only are they technology experts but they are people experts and are here to help your organization find people success.

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How are you managing the solution?

We know that tech solutions are long-term changes and don’t stop once implementation ends. Our Onward, Managed Services team is here to support your long-term road map as your business continues to grow!

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Our communications & media expertise is across the board

We solve the toughest challenges across any industry.

Telecommunications

At NeuraFlash, we have worked with many telecommunications companies to enhance their field techs, agents, and customers experiences. Our expertise, experience and technology help businesses increase efficiencies and drive operational growth.

Media

We work with Media companies to simplify and connect complex systems, drive strong customer service and implement automation. Ultimately helping companies scale and increase operational efficiency!

Businesses we serve

A large telecommunications company modernizes with Salesforce Field Service

A poor mobile experience has been limiting this company's visibility in its work. NeuraFlash drove strong operational growth, efficiencies, and scalability by implementing a needed seamless tool that can help them track, schedule, dispatch and document field service operations.

A multi-national electronics & technology services company works with NeuraFlash to improve their B2B customer engagement

This company was dealing with fragmented operational solutions after fast growth, causing slow response times and frustrated customers. They were able to increase efficiency and customer satisfaction by unifying their platforms, visualizing their data, and having access to a full view of their customer.

A popular social media communications platform moves from Zendesk to Salesforce with NeuraFlash

This company was using Zendesk for their support teams, but needed additional visibility and wanted to set the foundation for automation. This migration off of Zendesk will allow them to start creating the building blocks of bots and automation with NeuraFlash in the next phase of the project.

How do you get there

Unify all channels & integrate external data sources to one source of truth.

Provide a cohesive experience across your contact center, allowing you to automate processes, provide seamless experiences, and more!

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Start using modern workforce management, bringing together, data, forecasting, reporting, scheduling, enabling you to deliver the best agent experience and increase productivity through human-centric design.

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Break down communication silos between business processes & technologies

Engage with your customers while providing an impactful automated experience that gets them to the information they need faster and gives your agents the time to answer more complex questions.

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Provide a cohesive experience across your contact center, allowing you to automate processes, provide seamless experiences and more!

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Connect your content, build and deliver it anywhere through multiple forms, websites, portals, mobile apps and storefronts!

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Power the remote agent to increase efficiency and managed workforce

Give your agents Omni-Channel visibility, AI tools, in-depth customer insights and more leading to higher agent productivity and reduce agent handle times, all on a cloud based solution that always you to operate from anywhere.

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Give your company a single source of truth by combining your Salesforce and Slack onto a single platform connecting all of your employees, customers, and partners for easier communication!

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Bots help increase deflection and empower agents by giving them time to deal with more complex issues. They help users access information quickly and allow for automation opportunities that traditionally require intervention from human agents.
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Take your contact center to a new level by incorporating AI tools, that empower your agents, streamline your communications and help you provide best-in-class customer service (consistently!).

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Power mobile fleets with intelligent dispatching or scheduling for increased efficiency

Connect your customers, workforce, and products in a single platform with salesforce field service. Enable more effective scheduling, increase visibility into the field, and give your team the tools to provide top-notch customer service.

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Work smarter not harder by incorporating AI into your field service. Help empower everyone on your team to provide best-in-class service while working more efficiently than ever!

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Visual your data and get as granular as you need to to make the smartest, most informed, data-driven decisions for your business.

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Streamline your contract workflows with DocuSign and Salesforce. Automate manual tasks, simplify complex workflows and eliminate extra risk while keeping track of everything in one place.

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We help you achieve your business goals, propel you to success, giving you the tools & support for long-term, impactful change.

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