Field Service
Delivering outcomes that ensure maximum value
A leader in AI for
20+ Years
Member of the Salesforce Product Advisory Board
Leading asset management partner with exclusive asset management and AI products
Globally NeuraFlash is 2nd in advanced field service certs.
Why Salesforce Field Service?
Reduces manual workloads
Advance troubleshooting & customer service
Agentforce + Field Service
Customers we LOVE.
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Revolutionize the Roofing Industry with exceptional service, powered by Salesforce Field Service
The Baker Roofing Company implemented a suite of Salesforce solutions, including Salesforce CPQ, Salesforce Field Service, the Salesforce Field Service Mobile App to transform how Baker Roofing Company does business. Introducing digital documentation, guiding roofing technicians through each step via their mobile devices, has reduced manual and paper-based effort along with the need for heavy physical documentation, streamlining the work order creation process from 10 minutes, down to just 31 seconds.
The partnership between Mr. John and NeuraFlash began with a goal to increase efficiencies across their entire business, from point of sale to continued service. With plans for an entire digital transformation, NeuraFlash, Salesforce, and Mr. John took the first step together by investing in their field operations team by implementing Salesforce Field Service!
Senior Vice President of Baker Roofing Company
Agentforce
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FAQs
What is Salesforce Field Service?
Salesforce Field Service (formerly Field Service Lightning) is an end-to-end Field Service solution, native to Salesforce, that connects your back office, dispatchers, and mobile technicians on a single platform. It enables organizations to manage work orders, schedule and dispatch jobs, track inventory, and deliver exceptional on-site service.
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What is the role of AI in Salesforce Field Service?
Artificial Intelligence (AI) plays a pivotal role in transforming field service operations by introducing automation, predictive analytics, and intelligent decision-making. Salesforce's Agentforce for Field Service, businesses see predictive maintenance, optimized scheduling, intelligent dispatching, and provide instant support and updates to customers.
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What are the best practices for implementing Salesforce Field Service? Why do I need an implementation partner?
Salesforce Field Service, is a great product that requires deep understanding business processes as well as the technical expertise of Salesforce Field Service. Partners bring specialized knowledge, industry experience, and technical expertise to tailor the solution to your unique requirements. They can help navigate complex configurations, integrate with existing systems, and provide ongoing support to ensure long-term success.
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What is the difference between Salesforce Service Cloud and Field Service?
Service Cloud and Salesforce Field Service are both powerful tools that work together to help accelerate businesses. Service Cloud, focuses on customer support through channels like phone, email, and chat. It manages cases, knowledge bases, and customer interactions primarily handled by in-house agents. Field Service extends these service capabilities to on-site support. It manages work orders, scheduling, dispatching, and mobile workforce operations.
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