What We Do - Industries

Retail

We help Retailers transform to deliver intelligent and integrated shopping experiences for their customers.

Retail

We help retailers do more than just find success. We help you innovate within a digital-first world to provide the best experiences for your customers.

Let us build a business case for your business.

So you can be one step closer to your digital transformation.

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Looking for guidance?

Set up your retail organization for success now and in the future

Need help knowing where to start?

Our Customer Advisory practice is the perfect place to leverage an in-depth, unique, discovery session followed by recommendations that will uncover how you can reach and sustain long-term business goals.

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In search of expertise?

We know retail, we know technology and we know how to help you get to the solution that you need by combining our various expertise to get you to success!

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Afraid new technology won’t stick?

At NeuraFlash our dedicated Change Management team is ready to help, not only are they technology experts but they are people experts and are here to help your organization find people success.

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How are you managing the solution?

We know that solutions drive long-term change, so don’t stop once the implementation ends. Our Onward, Managed Services team is here to support your road map as your business continues to scale and grow!

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Our retail expertise is across the board

We solve the toughest challenges across any industry.

Grocery

At NeuraFlash we have worked with grocery stores to streamline communications internally, provide better customer and employee experiences, and more - all while increasing efficiencies across the store.

Quick Service Restaurants

We can help you to automate, simplify and invest in business processes that can take your final products to the consumer with ease, while also providing exceptional service.

Apparel

Unify the shopper experience by working with us to leverage the right tools to work faster and have smarter conversations with your customers.

Businesses we serve

April Cornell doubled agent efficiency by implementing Salesforce

“We needed to find ways to serve the customer better, and have their contacts, sales history, and our ability to service them be robust, then we were going to give ourselves the leeway essentially to be able to focus on the other parts of the business which also needed attention.”
-Kelly Cornell, Brand Strategist, April Cornell

A large clothing & beauty Retailer invests in Salesforce to increase self-service and agent productivity.

This retail brand’s agents were using multiple disparate systems, causing long case handle times for even simple use cases. By working with NeuraFlash, this company was able to implement Service Cloud, along with multiple other products, increasing customer self-service and agent productivity. Additionally, with Einstein Analytics, they were able to unlock powerful insights about agent performance, CSAT, and more.

A large photography & customization company uses an Einstein Bot to successfully handle chat request surges

This company receives a high number of live chat requests around the holiday season, overwhelming their Contact Center. NeuraFlash implemented a highly successfully chatbot and then continued the partnership successfully eliminating their pre-chat form, increasing customer self-service & implementing the Bot within their mobile app.

How do you get there

Connect across multiple channels & personalize your communication

Provide a cohesive experience across your contact center, allowing you to automate processes, provide seamless experiences and more!

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With Salesforce Digital Engagement you can leverage a single platform with cross-channel personalization, easily unifying data across multiple communication channels.

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Connect your content, build and deliver it all in one place, allowing your content to be delivered anywhere meeting your customers unique needs.

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Engage with your customers while providing an impactful automated experience that gets them to information they need faster and gives your agents the time to answer more complex questions.

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Automate processes & free up your agents for more complex work

Easily build and deliver your content in one place, allowing your customers to easily find the answers to your questions without escalating to an agent!

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Engage with your customers while providing an impactful automated experience that gets them to the information they need faster and gives your agents the time to answer more complex questions.

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With tools like embedded call control tools, live call transcription, AI-driven insights, and more, Service Cloud Voice leads to higher agent productivity and a smarter contact center.

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Handle call center fluctuations with ease & efficiency

A chatbot provides your customers with 24/7 support to seamlessly troubleshoot questions, such as order status or order tracking, while also providing a way for them to escalate to a live representative for the more complex questions.
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Give your agents Omni-Channel visibility, AI tools, in-depth customer insights and more leading to higher agent productivity and reduce agent handle times.
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Give your customers the ability to find the information they need with out an agent. Connect, build and deliver your content all in one place, sharing it anywhere and through multiple forms including websites, portals and more!
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Visual your data and get as granular as you need to to make the smartest, most informed, data-driven decisions for your business.
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Take your contact center virtual & increase retention with a better employee experience

Sales Cloud powers your sales team across all digital platforms. It helps you scale and grow with your revenue by giving users one single platform to address, organize and collaborate.
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Provide a central place for your agents that they can access anywhere, providing a cohesive experience, with the same information all in one platform and view no matter where they are!
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MuleSoft is a world-leading integration platform for SOA, SaaS, and APIs. It can connect connects any system, application, or data source saving time and money for your organization.
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Provide a cohesive experience for your customers across all channels of communication, text, chat and more from wherever you are on whatever device you would like!
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We help architect the transition of your service operations from a cost center to a profit center.

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