What We Do - Salesforce Solutions

Digital Engagement

Provide consistent customer experiences by engaging with consumers across chat, SMS & social, all on Salesforce.

52% of customers would switch away from brands that don’t personalize communications

With Digital Engagement, we can help you to optimize your service channel engagement to meet your customers on their channel of choice!

Eliminate the redundant silos effect with Digital Engagement

One platform

A single platform means four less platforms to manage. Save time & money thanks to an easier way to manage your IT budget.

Omni-channel experience

Blend your agents across channels within your contact center via messaging, calls, and chat providing a one stop shop for your agents to reduce toggling & to give them a 360 degree view of the customer.

Seamless integrations

Digital Engagement is native to Salesforce which allows seamless integration with Sales Cloud & Service Cloud. Helping keep all of your communication streamlined across multiple channels.

Consistent innovation

Salesforce updates their Digital Engagement Platform three times a year, providing you with consistent innovation & keeping you ahead of trends.

Lower your costs

Goodbye traditional phone lines! Reduce your costs by adding faster, and less expensive, alternatives to voice calls.

Drive higher CSAT scores

There is nothing more valuable than providing your customers with consistent & personalized service, and CSAT scores will prove that.

Increase agent efficiency

No more drowning in a backlog of cases! By unifying your data, you are decreasing your agent handle time.

Resolve issues faster

Enhance and intelligently automate every single digital interaction with a Chatbot!

Deliver experiences

Personalized digital support, across every device and on any channel, will improve your CSAT score and customer retention rate.

50% deflection with Bots

20% Decrease in AHT

Eliminate the redundant silos effect with Digital Engagement

Simplify and unify

One platform

A single platform means four less platforms to manage. Save time & money thanks to an easier way to manage your IT budget.

Omni-channel experience

Seamless integrations

Digital Engagement is native to Salesforce which allows seamless integration with Sales Cloud & Service Cloud. Helping keep all of your communication streamlined across multiple channels.

Consistent innovation

Salesforce updates their Digital Engagement Platform three times a year, providing you with consistent innovation & keeping you ahead of trends.

Benefits for your entire business

Provide personalization

By having a 360 degree view of the customer, your agent can personalize communication with the customer to tailor to their needs.

Decrease wait time

Reduce the amount of time your customers wait to talk to a live agent by utilizing a real-time view of the current call queue so you can see which agents are available.

Increase CSAT

Improve the customer experience by escalating the customer to the right agent the first time, while making sure they receive quick service.

Connect every digital experience

Resolve issues faster

Enhance and intelligently automate every single digital interaction with a Chatbot!

Deliver experiences

Personalized digital support, across every device and on any channel, will improve your CSAT score and customer retention rate.

50% deflection with Bots

20% Decrease in AHT

Outcomes we’ve seen

10%

Increase in enrollment inquires

15%

Decrease in agent handle time

75%

Reduction in customer wait time

See Where We’ve Seen These Outcomes

Custom solutions to fit the voyage you’re on today

No matter where you’re at in your journey today, we can help you select, implement and customize the solution you need.

Trying to unify the multiple platforms currently hosting your digital channels?

Digital Engagement, a single platform native to Salesforce, provides a 360 degree view of the customer and eliminates agent toggling.

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Looking to meet your customers on their channel of choice?

Digital Engagement includes, SMS, Web Chat, Chatbots, FB Messenger & Whatsapp, allowing for you to connect with your customers where they want.

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Is your business scaling and looking to add AI into Digital Channels?

We can help! With a large network of resources, training, on one single platform, we can help make Digital Communicating easy.

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NeuraFlash & your Digital Engagement implementation

We are digital experience experts first, and Salesforce implementers second. We are focused on product implementation and Digital Experience advisory when it comes to implementing a new channel within your Salesforce experience.

Salesforce Chat

Host realtime conversations over chat

Use less expensive channels while still having real-time communication

Real-time Conversations & Offline Support

Connect with the right agent through queues or skills

Custom branding for your chat button & conversation windows

Salesforce Messaging

Available on every channel

Meet your customers where they want to be met and provide first class service while doing it

24/7 place for customers to contact

Online & Offline support

NeuraFlash supports the blended agent approach, enabling agents to take on multiple channels across one system

Bots

See past & future trends

Empower your management with in depth contact center reporting

Deploy on: WhatsApp, Facebook, Chat & SMS

AI added to your digital Channels

NLP, Complex Routing & more!

NeuraFlash & your Digital Engagement implementation

Salesforce Chat

Host realtime conversations over chat

Use less expensive channels while still having real-time communication

Real-time Conversations & Offline Support

Connect with the right agent through queues or skills

Custom branding for your chat button & conversation windows

Salesforce Messaging

Available on every channel

Meet your customers where they want to be met and provide first class service while doing it

24/7 place for customers to contact

Online & Offline support

NeuraFlash supports the blended agent approach, enabling agents to take on multiple channels across one system

Bots

See past & future trends

Empower your management with in depth contact center reporting

Deploy on: WhatsApp, Facebook, Chat & SMS

AI added to your digital Channels

NLP, Complex Routing & more!

Customer Stories

A popular Social Media platform consolidates communication off of Zendesk & onto Salesforce

NeuraFlash helped this social media giant migrate off of Zendesk Chat and onto SalesforceChat for advertisement and business communications, ultimately increasing their efficiency and consolidating their communications.

A software company meets customers on their channel of choice with Digital Engagement

Our customer was looking to implement a solution that allowed for customers to get in touch on the channel they were most comfortable with. With Digital Engagement, they increased their customer satisfaction and automated appointment reminders, which made it easy for customers to get in touch.

A large University uses Digital Engagement to better support their current & prospective students

After moving their chat from LivePerson to Salesforce, this University was looking for a LivePerson equivalent within Salesforce, which included multiple custom UI components. We were able to successfully consolidate 2 systems into 1, while maintaining chat volumes. This increased CSAT rates to 98%!