What We Do - Amazon Solutions

GenAI on AWS with Amazon Connect

Boost contact center productivity, build differentiated experiences, and innovate faster with AWS.

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Experience Next Generation Sales
& Service with Generative AI

Build Your Roadmap

Learn how your business can embrace the AI boom, and invest in the tools to get you to out-of-this-world results. Apply Gen AI to the contact center powered by the Amazon Connect.

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Amazon Bedrock Gen AI AWS

Bedrock

Amazon Bedrock is a cloud-based service that offers access to Generative AI. It opens the door to cutting-edge AI models from different places, including AI21 Labs, Anthropic, Stability AI, and Amazon.

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Amazon Sage Maker Gen AI AWS

Sage Maker

Follow-up your most important Sales calls almost immediately with personalized emails and communication based on historical interactions.

Amazon Titan Gen AI AWS

Titan

Automatically summarize completed interactions and take action with automatic follow up, case submission, quoting or more!

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Innovative Customers

Webinars

Pearson, NeuraFlash & Salesforce looking forward and embracing Generative AI

"What we've seen over the last ten years + where A.I. is being brought into the contact center, is improved productivity, efficiency, new and dynamic, ways to find information and expanding the capabilities of our people and our processes. "

Other Automation Stories

Why AI?
Embrace the Future

What can Generative AI do for your business? The possibilities are endless.

Improve customer experience with AI

Enhance customer experiences by automating responses while keeping them accurate and personalized with generative AI-powered chatbots, voice bots, and virtual assistants.

Increase agent efficiency with AI

Improve agent speed and accuracy when responding to customers by generating real-time suggested responses and actions, summarized from company knowledge content.

Enhance Analytics

With GenerativeAI you can now analyze all contacts, while also being able to concisely summarize conversations reducing agent time post-call while contributing to a new wealth of information.

The Generative AI Practice

NeuraFlash has always been at the forefront of innovation as one of the first partners and now go-to partners to implement bots as well as Salesforce Service Cloud Voice with Amazon Connect, we continue to drive past business success in these new and emerging technologies!

Generative AI & Einstein GPT Practice

NeuraFlash’s GPT practice will be spearheaded by Patrick Beyries, long-time Salesforce executive, creator of Salesforce Service Cloud Voice powered by Amazon Connect, and is the Head of Product at NeuraFlash. This team has built out multiple Generative AI accelerators, data models, and integrations to help customers implement generativeAI at a lower cost with less complexity.

What’s important to your business?

Generative AI amplifies your existing technology, what do you have today? As experts with deep-rooted experience in automation through bots, service cloud voice, field service, sales, and beyond we know the power of automation does not only exist with AI.

Amazon
Connect

Lex Bots

Digital
Channels & more

20%

Reduce Call Volume Routing

15%

Reduction in AHT

60%

Reduced System Administrator effort

Ready to get
started with AI?

There is more where these came from.

Reach Out Today!