What We Do - NeuraFlash Products

NeuraFlash Desktop for Amazon Connect

Enhance your Amazon Connect Workspace capabilities and improve customer experience through 8+ new features! With a native solution that scales with AWS growth and innovation, you can leverage the best of the workspace while multiplying its capabilities.

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NeuraFlash Desktop for Amazon Connect at a Glance

Bring together commonly requested features that contact center agents, supervisors, and administrators want in a modern cloud contact center!

Drive business results

Elevated CSAT

Decreased cost to serve

Improved collaboration & integration

Increased First Call Resolution

Higher efficiency & visibility

Microsoft Teams Integration

Automatically sync agent status across Amazon Connect and Teams, from call connection to call completion.
Search for teammates in Amazon Connect and see their status in real time
Connect to the colleagues that can help you without disrupting service and agent experience

Recent Activities

The recent activities feature offers agents a snapshot of their contact activity from the past two weeks.
By summarizing recent activities, facilitating note-taking, and offering search options within notes and call history, your agents can be more productive, all while improving their customer interactions.

8+ native features that drive business results across your contact center

Delivering a positive impact across your entire business.

Agent

Increased productivity helps resolve customer calls without transferring, leading to a reduction in handle times.

Microsoft Teams Integration
Agent Wallboard Metrics
Personal Agent Settings
Agent Call Log

Supervisor

Data insights flag where there are frequent customer difficulties, identifying areas where the IVR can be improved.

Enhanced Contact Center
Call/Flag Supervisor

Administration

Automation alleviates heavy-lifting so they can spend time coaching agents and strategizing with the company

Enhanced Admin Settings
Holidays/Extended hours
Emergency or Marketing Announcements
Post Call Surveys

Neuraflash Desktop for Amazon Connect, expands the possibilities in Amazon's Agent Workspace to meet the needs of today's contact centers. This product innovation will empower contact centers running on Amazon Connect to get more done and drive business results through service.

- Tahe Total Economic Impact™ of Amazon Connect
Forrester Research, June 2020

Why NeuraFlash?

We build AI-powered and data driven experiences that transform sales & service.

400+

Employees

1200+

Certifications & Accreditation

20+

Years of Experience

200+

Amazon Connect Implementations

USA | Canada | India | South America

Ready to get started?

Book a FREE demo today!

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