What We Do - Salesforce Solutions

Service Cloud Voice

Taking your voice journey to the next level.

Delivering outcomes that ensure maximum value

200+

Live Projects

5+

Product Enhancements

10%

Decrease in cost per contact

A leader in AI for
20+ Years

200+ Voice Projects

100% of Employees are AI Certified

Only Salesforce and AWS Partner with experience in the combined technologies

Why Service Cloud Voice?

Increase Agent productivity

Unify your tech stack by bringing phone, digital channels, and CRM data into a single view, streamlining agent workflows and leveraging AI to eliminate manual tasks.

Provide higher quality service

Service Cloud Voice, gives a holistic view of the customer: before the call, during the call, & when the customer escalates to an agent.

Reduce Contact Center Costs

Service Cloud Voice reduce call handling time, increase first-call resolution, lowers the cost per interaction and more.

NeuraFlash Product

Service Cloud Voice Essentials

See how NeuraFlash product can advance your Service Cloud Voice solutions

Sentiment Advisor

Monitor and display sentiment in real-time during conversations, and log sentiment scores for reporting and workforce management.

Ambient Knowledge

Analyze real-time conversations to surface relevant Knowledge Articles, enhancing agent efficiency and accuracy.

Network Quality Gauge

Monitor network speed and latency with customizable thresholds, capturing performance data for escalation to supervisors and workforce management

Visual Voicemail

Capture and play voicemails within the console, automatically generating records and cases with transcripts to streamline workflow management.

Agent Wallboard

Gain real-time visibility into agent status and call activity, optimize break planning, dynamically switch routing profiles, and select outbound caller ID based on call context.

Voice Insights

Leverage top-level dashboards and detailed reports to monitor performance, track trends, set and flag SLAs, and measure long-term KPIs for optimized customer service.

Customers we LOVE.

Iron Mountain

As a first mover in AI, Iron Mountain is already seeing returns like a 20% reduction in AHT.

Iron Mountain's automation journey started with Service Cloud Voice and has evolved through Data Cloud, Einstein AI, and Agentforce. Their ongoing digital transformation drives efficiency and enhances customer satisfaction. Discover their story!

AMAROK

Elevate Service Excellence with Salesforce, AWS and NeuraFlash

AMAROK has consistently sought to strengthen its operations and elevate their customer experience through technical innovation. Their latest move involved a strategic shift to leverage Service Cloud Voice, powered by Amazon Connect, across four key teams. This transition has been reimagining how they connect with their customers.

“NeuraFlash has been an exceptional partner for Second Nature... this partnership has greatly improved the experience for our residents and clients, perfectly reflecting our dedication to innovation and outstanding service.

Micah Kasdan, VP of Client Experience at Second Nature

Agentforce
Demo Corner

Learn from our experts.

See how Service Cloud Voice can change your business

Salesforce Contact Center with Amazon Connect 101

Jordan Hohlfelder

NeuraFlash Transforms Customer Experience for Second Nature with Salesforce Service Cloud Voice

NeuraFlash Team

Salesforce Service Cloud Voice for Manufacturing

Manufacturing

Service Cloud Voice transforms manufacturing businesses by enhancing service in the field, simplifying order and warrenty management and even more!

Salesforce Service Cloud Voice for Financial Services

Financial Services

Financial businesses see Service Cloud Voice improve their operations by helping them to delivering Personalized, compliant service, accelerating case resolution times and more.

Salesforce Service Cloud Voice for Retail

Retail

Service Cloud Voice helps Retail businesses with cost efficiency & scalability by automating routine tasks, cutting service costs while improving quality and level of personalization.

Explore All Industries

FAQs

Your most asked questions - answered.

What is Service Cloud Voice?

Service Cloud Voice is a Salesforce voice solution that natively integrates phone support into the Service Cloud platform. This allows businesses to combine voice, digital channels, and CRM data into a single, unified agent experience, reducing the need for agents to swivle chair, allowing for more streamlined AI integration and more. Service Cloud Voice allows for real-time call transcription, AI-powered recommendations, and automated after-call work, helping service teams work more efficiently, resolve issues faster, and deliver better customer experiences.

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What are the key features of Service Cloud Voice?

Service Cloud Voice has a number of key features including, real-time call transcription, AI-driven recommendations, and a unified agent console. As a leading Service Cloud Voice partner NeuraFlash offers our own suite of Service Cloud Voice products that advance and ehance these existing features to help deliver even stronger results.

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Why do I need an implementation partner? Isn’t it easy to do myself?

Salesforce offers powerful solutions, but true success comes from pairing them with expert guidance. Partnering with a team that deeply understands Salesforce, AWS, telephony, AI, and end-to-end business processes ensures you maximize your investment and drive real, measurable ROI.

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How does Service Cloud Voice integrate with Amazon Connect?

Service Cloud Voice can be deployed using Amazon Connect either through a bundle or directly with AWS through BYOA (bring your own Amazon). The connection between Salesforce and Amazon Connect, facilitating features like call routing and real-time analytics and more. As the only Salesforce partner with both Amazon Connect and Salesforce expertise we have the knowledge support each platform to its fullest.

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