What We Do - Salesforce Solutions

Agentforce

As the only SI with a dedicated Conversational Experience Design (CXD) team and part of Salesforce's exclusive Agentforce private beta, we're prepared to deliver real results for you with Agentforce.

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Unlock the Power of Agentforce with the Leading AI Partner.

“With Agentforce, anyone can create a bot, but making it truly effective demands a deep understanding of language and conversation. We’ve been developing conversational technology for years, and we’re the company turning this future into reality."
-Tom Hebner, VP of Agentforce Practice at NeuraFlash

READ MORE: Tom Hebner announced as VP of Agentforce >>

A leader in AI for over 20 years.

200+

Einstein Bot Implementations

Premier partner for Salesforce's Einstein Service Agent Pilot Program

Outcomes are in our DNA

20%

Immediate Cost Reduction

40%

Increase inCase Deflection Rates

26%

Decrease in Customer Wait time

30%

Increase in after hours lead conversions

Leading with AI

Our Co-Founders & Leadership were integral parts of projects that introduced AI into the world.

Industry Expertise

High Tech, Retail, Manufacturing, Banking, Business Services & more!

Introducing Agentforce LIVE

Our Exclusive Agentforce Offering, Agentforce LIVE, is designed to meet customers wherever you are in your Salesforce journey. We’ve developed solutions for every scenario, whether you're using legacy Salesforce chat, third-party chat, Einstein Bots, Messaging In App or Web, or various combinations. For a limited time, we’re offering a discounted package with a 4-week turnaround.

Our Exclusive Offering: Agentforce LIVE

With Agentforce Live by NeuraFlash, we'll move you into a production pilot & set you up for a broader rollout, guaranteeing results!
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Tom Hebner leads our Agentforce Practice

We recently announced Tom Hebner as Vice President of our Salesforce Agentforce Practice, leading the Agentforce team and strengthening our position as a leading AI partner.

Agentforce Q&A

The Salesforce Agentforce Platform is here! Learn more about it from our experts.
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Customers we LOVE.

Iron Mountain

Iron Mountain Resolves Cases Faster with Agentforce

Agentforce Service Planner will automatically generate tailored, multistep plans that adapt and adhere to policies to empower Iron Mountain’s agents to handle issues and resolve cases faster.

"Unlocking the power of Service AI is paving the way for streamlined solutions that redefine excellence in service."

Tim Butler
Iron Mountain

We're the premier partner for Salesforce's NEW Agentforce Platform!

From the Agentforce product suite to Einstein for Service and beyond, we are the top experts in AI and automation for Salesforce.

NeuraFlash Partners with Leading Home Security Company for Agentforce Pilot Program

What is Salesforce Agentforce?

FAQs

Your most asked questions - answered.

What is Agentforce?

Salesforce Agentforce is a platform for building autonomous AI agents, empowering businesses to manage key tasks without human intervention.
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What’s our take on Agentforce and its potential?

We’re thrilled that Agentforce brings together GenAI, automation, and data to actually get work done—not just generate or find answers. It has the power to drive real transformation in business operations, potentially increasing self-service and efficiency by over 40%!
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Why do I need an SI for an Agentforce implementation?

The exciting developments around Agentforce now allow users to seamlessly interact with their bots. However, building an effective bot is more than just a technical challenge—it’s an art. While AI has advanced in understanding conversations, it still faces difficulties in prioritizing relevance during interactions. This is where the creative aspect comes into play. Crafting a successful bot requires blending science with creativity, establishing proper guardrails, and focusing on training and conversational skills—all of which are becoming increasingly essential.
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Whats the difference between Agentforce and Copilot?

Copilot was actually the first example of what is now called Agents, which are job-specific AI-powered tools to get work done automatically. Copilot is designed to assist employees with data retrieval and simple tasks, focusing on operational support rather than direct customer interaction. It enhances the capability of employees to assist customers through human interaction. In contrast, Service Agents, Sales Agents, Sales Coach Agents, and custom-built agents are designed to perform specific roles, understand tasks, and execute them directly. The ROI for Copilot is more indirect, as it speeds up information retrieval and reduces manual effort. However, the ROI for Agentforce is direct—it leverages AI and automation to accomplish tasks quickly and accurately.
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