What We Do - Services

Onward, Managed Services

We are a Salesforce Ridge Level Managed Service Partner that provides post-implementation enhancements and strategic recommendations.

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Onward.
It’s not just about now. It’s about what’s next.

A project implementation is just the beginning of your journey. As business needs continue to change, our team of experts can help you make enhancements and strategize a roadmap to continue delivering a solution that works for you.

Transformations that drive real business outcomes

Flexible partnership

Flexible Partnership Structure allows for changing priorities, based on your team’s needs. Onward can pivot as business needs evolve.

Dedicated team

Every managed services project has a dedicated team led by your own onward champion backed by a team of SMEs and industry experts.

Data driven innovation

We are invested in ensuring each workstream, epic, and story are intentional and grounded in outcomes tied to your Success Criteria.

Strategic partnership

A strategic partnership that allows us to build a roadmap together for future innovation and enhancements. It’s not just about the now, it’s about what’s next?

Onward in practice

Learn more about our Onward practice, and how it keeps your business moving forward, improving continuously, and unlocking greater value.

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A Global Fast Food Chain works with NeuraFlash to continue building on their customer experiences

With a partnership that began in 2021 - this chain has partnered with NeuraFlash to advance the experiences for their customers from Service Cloud Voice to digital engagement and beyond leading to great results.

22% in a Shift to digital Channels 

40% Case Deflection ‍

“The NeuraFlash team has been one of the most thorough and helpful project teams I've ever worked with. The team is incredibly knowledgeable, flexible, detail oriented, and excellent at communicating.”

Jo Ostolaza 
Hibbit Sports

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