What We Do - AWS Solutions

Amazon Connect

Amazon Connect has made its mark. The pace of innovation is unprecedented and, as a result, customers are evaluating Amazon Connect more than ever before. No matter where you are on your contact center journey, NeuraFlash has the expertise to enhance your experience with Amazon Connect.

AWS was recognized as a Leader in 2024 Gartner Magic Quadrant for Contact Center as a Service with Amazon Connect Learn more >

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A custom, easy-to-use omnichannel cloud contact center

Amazon Connect is an omnichannel cloud contact center that provides superior customer service at a lower cost. It offers: Scalability and Flexibility, Cost-Effectiveness, Omnichannel Support, AI-Powered Features, Ease of Integration all while keeping up with the pace of innovation.

NeuraFlash + AWS

1200+

Certifications &
Accreditation

200+

Amazon Connect
Implementations

Outcomes are in our DNA

15%

Reduction in Average Agent Handle Time

60%

Reduced System Administrator Effort

AWS Competancies

Retail
Conversational AI Services
Generative AI

Our Locations

USA | Canada | India | South America

Enhancing the Power of Amazon Connect

Amazon Connect offers boundless capabilities including skills based routing, cutting edge AI technology, and top of the line analytics capabilities, all while remaining cost effective for businesses of any size. With the right partner and expertise, this solution can revolutionize any contact center.

At NeuraFlash we ensure every customer gets the most out of Amazon Connect.

GenAI

Summarized cases, suggested replies, and queried data in seconds.
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NeuraFlash Desktop for Amazon Connect

Enhance your desktop with 8+ new features.
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AWS & Salesforce Partnership

NeuraFlash seamlessly bridges the gap between the best of modern technology partners.
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Customers we LOVE.

Saks Fifth Avenue

NeuraFlash, AWS & Salesforce partner to implement Service Cloud Voice with Amazon Connect.

With 400+ agents experiencing frustration with the use of multiple windows, combined with latency issues in their current telephony system, Saks sought to make a change in their contact center technology. NeuraFlash partnered with Saks Fifth Avenue to optimize their contact center and lay the foundation for long term change.

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Arbonne

Arbonne experiences 25% increase in cost savings with Amazon Connect.

Arbonne, a global leader in the beauty and wellness industry, engaged AWS Partner NeuraFlash to implement a unified service for voice, chat, tasks, and more using Amazon Connect. This solution cut contact center technology costs by 25 percent thanks to reduced licensing fees and consumption-based pricing. Agents can more efficiently navigate the contact center and leverage generative AI (artificial intelligence) capabilities, reducing complexity and allowing them to deliver exceptional customer experiences.

“At 3M, we use science to help solve the world’s biggest problems. Recently, we’ve been focused on a service transformation that accelerates our use of AI, automation and technology to deliver improved customer outcomes. The Salesforce and AWS partnership has been at the core of this innovation work and will continue to be foundational to our digital strategy."

Jason Amidon
Director of Sales Operations
3M

Learn from our experts.

See how Amazon Connect can change your business and see what can change.

Fandango and Vudu Team Up with NeuraFlash to Make Customer Experiences the Main Attraction

Driving Adoption Among Amazon Connect Customers

FAQs

Your most asked questions - answered.

How do I engage with NeuraFlash on Amazon Connect?

Reach out to one of our account management team members today or direct support! If you have a more general question, feel free to drop us a note by clicking "Contact Us" at the top right of this page.

How does NeuraFlash partner with AWS and Salesforce?

As leaders in the contact center space for 20+ years, NeuraFlash relationships run deep across our partnerships. By leveraging these relationships to bring the IT side of customer teams with AWS and the business side with Salesforce, NeuraFlash acts as the bridge that brings the best of the best together.

How does NeuraFlash integrate generative AI with Amazon Connect?

With AWS generative AI technology such as Amazon Lex and Amazon Bedrock leading the way, many customers struggle to validate the value of these tools in their own business. Spending valuable time and money on technology with little indication of the impact it may have on the bottom line is a risk some customers may not be willing to take. NeuraFlash takes the guessing out of investing in genAI by working with you to identify areas of your current technology that could be optimized using the best genAI has to offer.