What We Do - Salesforce Solutions

Bots

Elevate your customer experience by increasing your business' capacity to automate processes for sales, service, commerce, or internal communications!

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Revolutionize your customer experience with a Bot!

Chatbots are a great way to engage with customers and provide automation opportunities to make experiences seamless, more robust, and extra personalized.

NeuraFlash + Bots

200+

Einstein Bot Implementations

Premier partner for Salesforce's Einstein Service Agent Pilot Program

Outcomes are in our DNA

20%

Immediate Cost Reduction

40%

Increase inCase Deflection Rates

26%

Decrease in Customer Wait time

30%

Increase in after hours lead conversions

Leading with AI

Einstein Service Agent Pilot Partner
MIAW Migration Program & Tools

Our Locations

USA | Canada | India | South America

Advance Customer Service with AI

Personally engage with customers in real-time, while being able to provide 24/7 support, personalized messaging, all while reducing customer wait times. Shifting your channels from phone to digital, meeting your customers where they want to be met.

At NeuraFlash, we ensure every customer gets the most out of Bots and AI.

GenAI

Bots are advancing, and so are we! Check out Salesforce’s newest GenAI advancements.
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Advance the agent experience with a Bot

Meet your agents new best friend, Einstein Copilot!
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Migrate to the newest technology

Advanced Messaging for in-app and web (MIAW) has arrived! Watch see the advancements to the Einstein bot!
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Customers we LOVE.

Sonos

Sonos increases their digital shift by 22% with a chatbot!

Sonos redefined their go-to-market approach during the pandemic, with the help of NeuraFlash and Salesforce. They empowered remote employees, provided excellent customer service, and boosted direct-to-consumer sales, all while shifting their consumers to more affordable digital channels and improving CSAT scores!

Reebok

A partnership built on customer success drives 40% deflection

Reebok's partnership with NeuraFlash, enabled innovative solutions and redefined customer service standards through seamless collaboration. The introduction of automation, including Chatbot and IVR, boosted satisfaction by deflecting 40% of queries, saving costs.

Our customer service is our secret weapon.

- Patrick Spence
SONOS

Learn from our experts.

See how bots and AI are the perfect tool for you

NeuraFlash AI Pilot Program

Enhancing the Agent Experience: A MIAW Migration

FAQs

Your most asked questions - answered.

What is a bot?

A chatbot is an artificial intelligence (AI) computer program that can sit on portals, websites & mobile applications. Chatbots are built to interact with your customers, or even employees, to help resolve questions, direct users, drive email capture & more!

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Can Bots be used for more than service?

Yes! Bots exist internally to help your employees find or can help boost sales by providing product recommendations, and more! Bots are even able to incorporate generative AI.

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Why do I need an implementation partner for my bot? Isn’t it easy to do myself?

The bot is a valuable tool for any business. While they are easy to use, specialized skills are key to creating a great experience. NeuraFlash's UX/UI and conversational designers have the expertise to make your bot as effective as possible. We ensure your bot stays up-to-date with the latest advances in generative AI, so it never falls behind.

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