Supply Chain Firm streamlines 14M+ assets with Asset Orbit, powered by Salesforce Field Service.
- Enhanced data visibility leading to a reduction in duplicate records.
- Streamlined sales processes, resulting in an improved user experience.
- Improved reporting capabilities, driven by an updated account hierarchy, to better support management decisions.
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About the Company
This company is a leader in distribution and supply chain solutions, prioritizing efficiency, cost reduction, and customer service. With a focus on excellence, they ensure their service matches their expertise.
Enhancing Performance Through Information Consolidation
Following an acquisition, this company faced the challenge of unifying fragmented data and processes. They chose Salesforce as the optimal platform due to its centralized nature and robust capabilities, ensuring a scalable solution to accommodate their growth.
The initial investment in Salesforce Sales and Service Cloud yielded several benefits, including:
- Enhanced data visibility leading to a reduction in duplicate records.
- Streamlined sales processes, resulting in an improved user experience.
- Improved reporting capabilities, driven by an updated account hierarchy, to better support management decisions.
Eager to expand upon the foundation they had laid and to increase their ROI, this leading supply chain solutions provider aimed to become a forward-thinking leader in customer service. They recognized that one key to advancing their service capabilities was optimizing asset management. With over 14 million assets in their inventory, leaders acknowledged the magnitude of this undertaking and the importance of selecting both the right platform for scalability and the right partner to offer forward-thinking guidance.
Previously, disconnected asset tracking, being housed outside of Salesforce, caused communication and operational struggles. Now, with Asset Orbit, they can manage 14+ million assets in Salesforce, gaining visibility into asset history, location, and connections. This streamlines operations, enhances customer support, and boosts efficiency.
Let’s explore the advantages that Asset Orbit will bring to the table:
The Agent Perspective:
Agents now have access to asset information, including historical data and tracking, empowering them to enhance customer service by improving call efficiency and effectiveness, and offering tools for increased personalization.
The Customer Perspective:
By utilizing Salesforce Experience Cloud in conjunction with Asset Orbit, this company can now present customer-friendly asset tracking, aiming to enhance visibility for customers and improve their experience.
In conclusion, Asset Orbit revolutionizes distribution center management with detailed insights and empowers customers to track assets, offering an interactive ticketing system interface for enhanced customer benefits.
Interested in seeing how Asset Orbit could enhance your business? Check out our limited-time offering!
