NeuraFlash & Our Customers

NeuraFlash is collaborating with a top home security company in a pilot program for Salesforce Agentforce, aiming to revolutionize customer service through AI. By integrating AI-powered troubleshooting and the custom-built Agent Assist widget, NeuraFlash enhances both agent efficiency and customer satisfaction. This collaboration leverages Salesforce's advanced AI to streamline processes, offering real-time suggestions and solutions. NeuraFlash’s expertise in contact centers and AI drives this innovation, setting new standards in service excellence and providing a transformative customer service experience.

A household appliance leader partnered with NeuraFlash to revolutionize their customer service using Generative AI with Amazon Bedrock, Amazon Connect, and Amazon Lex. The results were impressive: a 79% success rate for FAQs, a 74% containment rate, and a 36% success rate for troubleshooting—dramatically improving from 0% with non-genAI bots. The solution empowered customers with accurate, self-service support, reduced operational costs, and provided valuable insights for product refinement. This collaboration has set a new standard for customer service, enhancing brand loyalty and satisfaction.

A major retailer addresses the Black Friday surge with Salesforce and NeuraFlash, using Salesforce's Einstein Chatbot. Following a successful holiday season, they plan to expand the chatbot's capabilities year-round, integrating it into their mobile app and adopting a proactive approach. The enduring partnership with NeuraFlash involves continuous improvement and collaboration across affiliate businesses.

This leading supply chain solution company chose Salesforce to consolidate data and processes after an acquisition. Their initial investment in Salesforce Sales Cloud and Service Cloud resulted in reduced duplicate records, an improved sales process, and enhanced reporting. Looking to become innovative leaders in the customer experience space, they invested in Asset Orbit. This NeuraFlash product will enable detailed tracking of their 12 to 15 million assets within Salesforce, improving customer support and internal efficiency. Moreover, Asset Orbit, combined with Experience Cloud, will allow customers to track assets through an interactive interface, increasing visibility, self-service and revolutionizing the customer experience.

This global leading manufacturer offers a range of power generation products, ensuring uninterrupted power supply. To enhance efficiency, they partnered with Salesforce, implementing Sales Cloud and Experience Cloud. This move streamlined their processes, connected partners, and boosted visibility. With 89% user adoption in two weeks, they're scaling successfully and making informed decisions for the future.

NeuraFlash, Salesforce, and AWS are partnering to transition a manufacturer's call center from NICE InContact to Service Cloud Voice. They are developing a dynamic IVR with multiple languages and flexible operating hours. NeuraFlash is creating a configuration tool for managing agent locations, languages, and more. This will simplify processes, save time, and reduce costs for the business.

Reebok partnered with NeuraFlash to implement Salesforce technology, including an Einstein Chatbot, for enhanced customer service. This automation-driven approach increased customer satisfaction and reduced costs. The collaboration has solidified Reebok's position as a leader in customer service innovation.

Following an unsuccessful initial partnership collaboration, this financial technology company knew they needed a partner who could understand their business and had experience in holistic contact center transformations. After beginning work with NeuraFlash, they built a strong foundation of trust and started to see the value of NeuraFlash's deep expertise in Service Cloud Voice and Amazon Connect. Our customer aimed to establish a long-term single source of truth to make better decisions and achieve greater efficiency, preparing them for future enhancements, automation, and growth. The partnership resulted in increased efficiency, enhanced experiences, and quick adoption. The new system features integrated processes and data, equipping agents with the essential tools to deliver exceptional customer service, all while establishing the foundation needed for effective future automation.

This booming West Coast audio retailer invests in Consumer Goods Cloud and Revenuw intelligence to help them scale and improve experiences both internally and for their customers. With their investment in Salesforce, they have greatly enhanced their visibility into their sales performance and established internal alignment and boosted overall sales performance, and positioned themselves as an industry frontrunner.

Movie ticketing service, Fandango and Vudu on-demand streaming service, have a rich history of innovation and super-serving consumers with their big screen and at-home entertainment needs. Now, to further this legacy, they have invested in Salesforce and Amazon Web Services (AWS) to enhance their customer service offering. They have engaged NeuraFlash, an expert in both the Salesforce and AWS platforms, to implement Service Cloud Voice powered by Amazon Connect, as well as two Experience Cloud communities and two Chat implementations, which was completed in just under one month. This collaboration is a testament to their commitment to providing exceptional customer service and NeuraFlash's ability to deliver fast and effective solutions.

A trusted car repair service company with over 600 franchise stores in the US and Canada, has launched a new service to provide better customer service. The service allows customers to input their information, answer simple questions about their car issue, and select the type of work needed while connecting the best agent and routing the customer's location where they can to diagnose the issue, and ultimately auto-generate a service report. This innovative service process is powered by Salesforce's Field Service and Sales Cloud platforms and has resulted in increased revenue and call deflection for the company's pilot program locations.

A Hawaii-based bank, replaces their previous contact-center solution with Amazon Connect to keep up with the digital transformation in the financial services industry. The bank has improved visibility into historical and customer data as well as agent performance. Their customers now have a seamless experience, and the bank has seen immediate efficiency gains, with a 20% decrease in AHT and 900+ minutes saved in the first week alone. Overall, this bank increased customer satisfaction and increased efficiency with Amazon Connect along with NeuraFlash's innovation and expertise.

Due to complexities in this company's previous system, administrators were lacking a simple way to control their processes and were not provided with the tools necessary to provide top-notch service. NeuraFlash, Amazon, and Sales worked together to build them a unique solution, the admin app, allowing them to quickly and easily configure and personalize their systems.

Macy's, Inc. announced the launch of Macy’s marketplace in 2022, expanding the company's product offerings across both established and emerging categories and enhancing experiences for its valued customers. To support seller acquisition and the ongoing seller life-cycle, Macy's partnered with NeuraFlash to implement Salesforce as a CRM solution, alongside Experience Cloud as a self-service portal, for Macy’s marketplace. This strategic decision emphasizes the company's dedication to elevating the seller experience by delivering a seamless and all-encompassing onboarding journey.

Known for being the premier destination for luxury fashion and for delivering one-of-a-kind shopping experiences, our customer strives to put emphasis on the digital customer experience to match the exceptional service they provide at all 41 extraordinary stores across North America.

An industry-leading Manufacturing Company invests in multiple Salesforce Solutions to provide the customized and personalized service their customers deserve. After word of a highly successful implementation made its way across key players will expand their partnership across multiple of their asset-centric brands.

With a bold vision for the future, this company was looking to provide seamless self-service options for its customers. With Salesforce and AWS we gave them the ability to verify customer information over the phone, while simultaneously routing them to one of their 50+ queues.

Through the strategic acquisition, a modern technology platform, and operating expertise, this company turned underperforming retailers into profitable, high-performing brands. With Amazon Connect they continue to scale and have already seen a 26.9% order status deflection rate!

With the right digital-first field service solution, this industry leader is staying ahead of the curve. With Salesforce, they have the ability to address the challenges that come with Mergers and Acquisitions gaining greater operational awareness, agility, and adaptiveness.

Reddit Builds Best-in-Class Support for its advertising community with helpful, automated service that allows their agent to focus on more complex support cases. With Experience Cloud, Reddit established a best-in-class self-service portal that offers in-depth answers to their questions via knowledge articles, and live chat while tying back into strong, accurate case management. Ultimately increasing their CSAT scores by 5%.

NeuraFlash, AWS & Salesforce partner to transition this major luxury retailer to Service Cloud Voice, powered by Amazon Connect. Working with the powerhouses of the voice world has allowed them to increase visibility into their contact center while gaining control, successfully handling 40,000+ calls a week and dropping their queue duration to only 98 seconds.

This booming FinTech transformed their contact center with Salesforce & NeuraFlash, allowing them to successfully serve their customers and continue their explosive growth, serving 47,000+ cases a week and helping 41% of their customers through self-service!

ONE sees a reduction in operational costs & an improved customer experience with Service Cloud Voice. ONE was in need of a robust case management solution for agents globally & a native telephony solution to streamline team communication across departments.

Through rapid mergers and acquisitions, Diligent continues to scale fast and needed a platform that could continue to scale with them. With Salesforce, Diligent can engage with customers online, provide relevant knowledge at the right time, and increase case deflection allowing agents to focus on more complex issues.

NeuraFlash and Salesforce work together to build a best-in-class Salesforce solution to enable Mr. John to scale effectively utilizing Sales Cloud, Service Cloud & Salesforce Field Service, providing Mr. John with a holistic view of their customers, resources, and services in one place!