Recent Activities Feature | NeuraFlash desktop for Amazon Connect

Dive into the latest features of our Amazon Connect desktop product! In this video, we're thrilled to introduce the Recent Activities feature, enhancing workspace capabilities.

Say goodbye to disjointed call management and hello to improved productivity and customer interactions. With Recent Activities, agents get a snapshot of their contact activity from the past two weeks, empowering them to take notes during calls and after-call work time. Agents can quickly locate previous calls through note searches, view missed calls, access outbound call history, and even search based on sentiment to enhance call quality