NeuraFlash Desktop For Amazon Connect: A Fireside Chat

In this webinar, Joanna Bird from NeuraFlash and Patrick Barries, Head of Product and Innovation, discuss NeuraFlash's Desktop for Amazon Connect. This integrated solution expands the capabilities of the Amazon Connect platform.

Desktop for Amazon Connect was created for customers looking for more robust agent, supervisor, and administrative features in Amazon Connect.

Some of the key Desktop for Amazon Connect features include:

☑️ Agent-facing dashboards that provide real-time visibility into queue sizes, colleague availability, and performance metrics

☑️ The ability for agents to set custom voicemail greetings and select outbound caller IDs

☑️ Integrated Microsoft Teams status sync and the ability to chat/collaborate with Teams users directly from the Amazon Connect interface

☑️ Powerful search and note-taking capabilities for agents to quickly access and update their recent interaction history

On the supervisor side, the NeuraFlash Desktop delivers custom dashboards that combine historical and real-time data to enable better monitoring and management of the contact center. It also introduces the ability for agents to digitally "raise a flag" to request supervisor assistance.

NeuraFlash has extensive experience in contact center transformations, spanning advisory services, implementation, custom development, and ongoing management - for both the AWS and Salesforce ecosystems.

Check out the NeuraFlash Desktop product on the AWS Marketplace and reach out to the NeuraFlash team for a personalized demo and evaluation.