quip Builds Delightful Customer Service and Increases Deflection with Agentforce Service Agent

quip, the fast-growing DTC brand known for its sleek electric toothbrushes and innovative oral care products, saw an opportunity to elevate its customer experience. While their self-service warranty portal helped reduce some volume, the legacy chatbot, limited to scripted responses, couldn’t keep up with customer expectations for natural, intuitive interactions. As a result, live chat and email volumes began to rise, signaling the need for a smarter, more seamless solution that aligned with their modern, customer-first brand.

Enter Agentforce.

quip partnered with NeuraFlash to implement Agentforce Service Agent, launching a smarter, AI-powered digital experience across their in-app and web platforms. Starting with a simple FAQ use case, they quickly began seeing real impact:

• 📉 48% increase in case deflection
• ⚡ Significantly faster case resolution times
• 🔁 Seamless handoffs from bot to live agents

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With strong ROI already delivered, quip is scaling fast. Next up? Automating up to 50% of all order-related inquiries, from cancellations to product swaps, freeing up agents and giving customers the frictionless experience they expect.