Why You Won’t Want to Miss NeuraFlash at Dreamforce!

Grab your trailblazer hat and notebook, Dreamforce week has officially begun! 

The much awaited Salesforce event of the year is just kicking off and the NeuraFlash team couldn’t be more excited! We are so can't wait to join together with trailblazers who have traveled to San Francisco from across the world to learn how they can leverage Salesforce to continue to transform their businesses.

In all the craziness that this week brings, we wanted to give you a one stop guide to everything we are up to this week and recommend a few sessions you shouldn’t miss! 

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Demos, Expert Best Practices & Live Industry Examples! 

We’re all about AI and Salesforce. You won’t find anyone else in the ecosystem that matches our experience and expertise with all things AI and Salesforce. With over a decade of experience, we can help you enhance your Salesforce Solutions with Einstein across industries and clouds. We have a full force of team members on the ground this year ready to provide expert insight into your organization’s pain points. Stop by our booth to see our subject matter experts showcasing how you can leverage AI through demos of Einstein Bots, Service Cloud & Digital Channels, Intelligent Field Service Lightning, CPQ and Einstein Analytics.

New NeuraFlash Products built to fill gaps and enhance experiences

NeuraFlash has been busy at work building products & packages to fill gaps and enhance experiences across Field Service Lightning, Einstein Bots, Sales Chatbots, Einstein Analytics, Digital Channels & Service Cloud. All these products will be demoed at our booth (#1811) this year and across the Salesforce campground. 

Here are just a few of the products that will be on demo at the booth:

Field Service Lightning

• NeuraFlash Offline Quoting Extension Toolkit: NeuraFlash has built an extension from the field service lightning mobile app that allows for field service technicians to quote products in the field even when they're offline! Click here to see a preview.
  

• ServiceMax to FSL Migration Checklist: Looking to migrate off of ServiceMax? Stop by our booth to check out our migration checklist & best practices program to make this migration seamless!

Bots & Digital Channels: NeuraFlash Launches Suite of Einstein Bot Apps 

• Retail Bot: Customer Service Einstein Bot App for Retail Brands
• Sales Bot: Einstein Bot App for Marketing & Sales
• Bot Insights Package: Einstein Bot Analytics with logging code and Reports & Dashboards
• Bot UI Enhancer: Enhance the Einstein Bot customer experience in the Snap In with videos & more.
• Einstein Bot Accelerator: Accelerate your build of a Simple Einstein Bot

FEATURED SESSION

Learn How to Navigate Key Chatbot Decisions that Drive Customer Service Success 

Did you know that 67% of customers expect to self-serve before speaking with a live agent? But, when do you use Salesforce Einstein and on which channels? SMS or WhatsApp? And, since many chatbot interactions require live agent intervention, what’s the best way to connect your customers to the right agent, at the right time?

Come to this session to learn from Salesforce and Chatbot experts from Nexmo, NeuraFlash & NewVoiceMedia on how to engage customers on their communication channel of choice. We will also showcase our brand new Salesforce AppExchange offering that combines chatbots directly integrated into Salesforce.‍

Register for this great session here. 

Attend a Session Picked by Our Experts:

Field Service Lightning:

1. Field Service Lightning Roadmap: Attend to see the Field Service Lightning's vision for today, tomorrow, and beyond – focusing on schedule optimization, redefining the complete mobile worker experience, and enabling contractors, companies, and customers on one platform.
2. Field Service Keynote: Join to learn about the future of field service with Salesforce and how they are delivering the latest innovations for intelligent resource scheduling and optimization and how new mobile capabilities will let you extend the Field Service Lightning mobile app for your unique needs. 

Integrations:

1. Building Powerful Integrations with Change Data Capture and MuleSoft: The demand for real-time, event-driven integrations is on the rise. Attend this session to learn how to implement Platform Events and Change Data Capture, combining them with the MuleSoft Anypoint Platform to build scalable event-driven integrations in minutes.
2. Connecting Your Front and Back Office: CPQ and ERP Integration: This session will provide amazing guidance on how to leverage Salesforce CPQ & Billing to automate processes like service contracts, entitlement, renewals, and invoicing. For anyone looking to increase automation and collaboration between your front office and back office, this session is for you!

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Salesforce Einstein 

1. Agile AI and Best Practices for Chatbots to Computer Vision: The game has changed, it's no longer brilliant scientists in the backroom writing code. It's YOU with state of the art AI at your fingertips and data flowing through your hair. Join us to get concrete tips as well as insights on the Agile AI methodology. How to harness data, build models and predict the future in an interactive process.
2. #AI-Chatbot-Help! How to Navigate Key Chatbot Decisions that Drive Customer Service Success: Take a break from the chaos of the Dreamforce Campground and hop across the street to the Vonage hub @ the Virgin Hotel to learn about chatbot and escalation strategy best practices and how to engage customers on their communication channel of choice.

Headed to Dreamforce and want to connect?

Interested in a custom demo, want to meet with our founders, meet us for cocktails, or attend one of our Happy Hours/events? Click here. 

Let’s have a great week, Trailblazers! Be sure to stop by our Booth, #1811.

See you there!