What can Salesforce Field Service & NeuraFlash do for your Service Organization?
If you’re not familiar with the product, Salesforce Field Service is an all encompassing Field Service Management solution allowing for companies to optimize their field service technicians schedules via an intuitive dispatcher console and encompassing mobile solution.
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In the era of the connected customer, delivering a seamless, end to-end customer experience has never been more important. It can be challenging to keep up with the needs of your customers, and in today’s connected world, online contact and engagement centers are no longer enough — on-site support should be connected as well! If you are looking to enable your field service technicians to access everything they need on a single platform to improve productivity, increase visibility and elevate customer experience, Salesforce Field Service is the field service management solution built to get you there.
So, what is Salesforce Field Service?
To put it simply, Salesforce Field Service is an all-encompassing field service management solution that helps businesses to manage work tasks, of any kind, that need to be performed on location. It empowers companies to optimize field service technician schedules through an intuitive dispatcher console and a comprehensive Salesforce Field Service mobile app, connecting every part of the field service workflow on one unified field service management platform.
Equipping and empowering your team to perform at their best is what makes everything better — for your customers and your business alike.
89% of customers want an “Uber-like” technician tracking service. -Salesforce
Siloed teams out in the field, poor resource allocation, lack of mobile field service support, and lack of integration with a CRM system all contribute to the difficulty of managing field service operations — and they're the primary reasons organizations turn to NeuraFlash for help. A modern field service management system eliminates these pain points by connecting people, data, and processes in real time.
What are the benefits of Field Service?
Do you want to drive simplicity and efficiency for your end-users- from dispatchers to field service technicians?
With Salesforce Field Service you have the potential to:
- Uncover MILLIONS in new revenue for customers through smarter field service optimization and reduced revenue leakage
- Achieve a 50% increase in utilization and better distribution of work across field service technicians through intelligent field service scheduling software
- See a 65% decrease in member support agent time spent contacting customers and managing field service scheduling
- Realize a 40% reduction in manual processes through end-to-end field service automation
Don't get bogged down by the logistics of the day. Implement a field service management solution that connects your service and sales teams — increasing cross-team visibility, encouraging customer loyalty, earning more revenue, and reducing overall costs across your entire field service operation.
See How Our Client Spirit Energy Services Increased Revenue with Salesforce Field Service
NeuraFlash’s expertise and the Salesforce platform are a winning combination for success, and we were thrilled and honored to have our client Spirit Energy Services speak with us about their success during a recent webinar.
Spirit Energy Services is a full service environmental recycling company based in Nitro, West Virginia that provides recycling services to customers throughout the Mid-Atlantic and Southeast United States. Spirit Services specializes in the treatment of non-hazardous waste materials generated by various industries and municipalities — including the collection, treatment, and sale of used oil, solids, and related services. For a company operating across this kind of geographic and operational complexity, the right field service management software was essential.
Prior to every project at NeuraFlash, we help define success criteria for an organization. To set the stage, Spirit’s Success Criteria entailed aspects of increasing the number of scheduled jobs per day, optimizing capacity utilization with respect to labor and truck capacity, increasing customer satisfaction & removing redundant manual paperwork from their field service workflow.
From these KPIs, we worked with Spirit Energy Services to focus on the following key goals for their project:
- Gain visibility at every stage of the field service process
- Reduce redundant paperwork through digital field service data capture
- Combine multiple disjointed back-office systems into one seamless field service management platform
- Increase the number of jobs per day while optimizing capacity utilization through smarter field service scheduling
- Build customer intimacy and increase customer satisfaction
- Create lean processes and leverage technology for scalability
By setting these goals upfront, we were able to track the major benefits from our implementation of Salesforce Field Service:
- Created greater efficiencies — enabling Spirit to double their per-load volume
- Simplified follow-up on outstanding manifests for billing
- Decreased dispatching processing time from one full day to less than an hour through intelligent dispatch software and field service scheduling automation
- Simplified daily and monthly facility inspections via streamlined field service inspection workflows
- Zero missed appointments in six months — a direct result of optimized field service scheduling software
The implementation of Salesforce Field Service has also been especially helpful to decrease face-to-face interactions and sharing of paperwork during this time of social distancing due to COVID-19. Spirit Energy Services field technicians are able to leverage digital signatures on mobile devices through the Salesforce Field Service mobile app, eliminating the need to share paperwork among teams and customers, and improving both safety and field service data capture accuracy.
We were so thrilled to work with Spirit Energy Services on this implementation and would love the opportunity to connect on your field service management needs!
