Salesforce Agentforce: Our experts answer your FAQs
Agentforce is gaining major attention. We caught up with our expert team to tackle some of the most common questions we’ve been receiving!
What is Salesforce Agentforce?
Salesforce Agentforce is a platform for building autonomous AI agents, empowering businesses to manage key tasks without human intervention.
What’s our take on the Agentforce platform and its potential?
We’re thrilled that Agentforce brings together GenAI, automation, and data to actually get work done—not just generate or find answers. It has the power to drive real transformation in business operations, potentially increasing self-service and efficiency by over 40%!
Why do I need an SI for an Salesforce Agentforce implementation?
The exciting developments around Agentforce now allow users to seamlessly interact with their bots. However, building an effective bot is more than just a technical challenge—it’s an art. While AI has advanced in understanding conversations, it still faces difficulties in prioritizing relevance during interactions. This is where the creative aspect comes into play. Crafting a successful bot requires blending science with creativity, establishing proper guardrails, and focusing on training and conversational skills—all of which are becoming increasingly essential.
Whats the difference between Agentforce and Copilot?
Salesforce Copilot was actually the first example of what is now called Agents, which are job-specific AI-powered tools to get work done automatically. Copilot is designed to assist employees with data retrieval and simple tasks, focusing on operational support rather than direct customer interaction. It enhances the capability of employees to assist customers through human interaction. In contrast, Service Agents, Sales Agents, Sales Coach Agents, and custom-built agents are designed to perform specific roles, understand tasks, and execute them directly. The ROI for Copilot is more indirect, as it speeds up information retrieval and reduces manual effort. However, the ROI for Agentforce is direct—it leverages AI and automation to accomplish tasks quickly and accurately.
Is Agentforce an actual product?
Absolutely, Salesforce Agentforce is indeed a real product! Through our involvement in exclusive Agentforce platform pilot programs, we’ve tested and developed the product ourselves and are already seeing positive results with our customers. Salesforce is fully invested in autonomous agents, as demonstrated by their announcements at Dreamforce, the Agent library, and more. Their commitment to making this product exceptional is evident, and when Salesforce is all in, it's hard to hold them back.
What is your advice for businesses who are looking to invest in AI?
Choose a platform and commit to it. One of the biggest challenges businesses face is tech debt, and selecting a platform that connects your data while evolving alongside new technologies is crucial. To scale, innovate, and grow, businesses must make decisions without being burdened by too many platforms. Although AI is accelerating innovation and smaller connectors can deliver impressive results, their benefits are often short-lived. To truly capitalize on AI, businesses need a fully integrated platform. The right platform will adapt to market demands and offer sustained value over the long term.
NeuraFlash remains at the forefront of the AI revolution, leading two of the select pilots currently running on Agentforce. With deep expertise in AI, bots, channels, and service, we are the go-to partner for Salesforce and its customers. Our leadership team developed some of the first-ever NLU voice bots, and we have completed more bot and SCV implementations than any other company. We continue to push the envelope on Salesforce's digital channels, partnering with some of the most demanding global brands.
