Rescuing the Holidays with AI
Twas’ the month before the holidays and all through the house, were four stressed-out human beings, even the mouse.
Max, the youngest, an electrician with might, brightening the lights, but each day a new plight.
Max ventures into the chilly outdoors daily, armed with his phone and the field service app primed for action. Though new to the workforce, he sure knows how to boost his productivity. To ease his load, Max taps into the integrated generative AI features within his Salesforce Field Service Mobile App. This is where he can summarize his interactions, generate instant quotes, and amplify his field sales. As a result, his job becomes more manageable, stress diminishes, and AI ensures another seamless day. Now, all Max has to focus on is ensuring everyone’s lights shine brightly.
Next in line is Dana, a BDR esteemed as a star by her company, her workflow of sending emails and making calls never stalls
Dana excels at getting prospects onto calls, yet converting them into sales-qualified leads poses a significant challenge, especially given the time-consuming nature of reaching out via calls and emails in a personalized manner. However, Dana adeptly manages this challenge by seamlessly integrating generative AI. This technology streamlines the personalization process, enabling her to craft top-notch communications swiftly. Leveraging Sales Emails, Dana harnesses templated emails and generative AI to compose personalized messages using CRM data. This approach not only saves her time but also amplifies her productivity, facilitating the delivery of the high-quality communications essential for her role.
Mom is a baker, with customers to thank and holiday cards to send this year her trip to the post office won’t brake her.
Balancing the influx of holiday orders on top of an extensive fudge-filled gift list this year, she's slightly behind schedule. The stress of the holiday season escalates due to a printing error on certain holiday cards. Unwilling to tolerate mistakes, she reaches out to support and is swiftly connected with an agent who possesses comprehensive knowledge of her order history, thanks to the direct routing facilitated by Generative AI. This proficient agent promptly addresses all her queries, bringing immense relief to Mom. Thanks to the collaborative effort of the agent and AI, new cards will grace her doorstep the following day, infused with a touch of holiday magic!
Dad, the contact center manager, with restless nights, holiday season hustle, his schedule's tight.
The retail contact center experiences its peak activity during the holiday season. Fortunately, he's made strategic investments in cutting-edge technology. Equipped with top-tier technologies, his contact center leverages Generative AI to swiftly summarize agent calls, minimizing post-call work. This empowers him and fellow managers to effectively monitor ongoing operations. Moreover, heightened service personalization due to AI contributes to soaring CSAT rates, simultaneously reducing agent handling times. This enhancement in contact center performance enables him to focus on whimsical thoughts of sugar plums and fairies.
