NeuraFlash Announces NeuraFlash Desktop for Amazon Connect
NeuraFlash Desktop for Amazon Connect brings commonly requested features that contact center agents, supervisors, and administrators want in a modern cloud contact center!
FOR IMMEDIATE RELEASE April 18th, 2024 — NeuraFlash, a leading provider of AWS and Salesforce solutions, is thrilled to unveil its latest innovation, NeuraFlash Desktop for Amazon Connect. This groundbreaking release is part of NeuraFlash's unwavering commitment to pioneering advancements and catering to the evolving needs of customers within the Salesforce and AWS ecosystems.
NeuraFlash Desktop revolutionizes customer engagement by extending the powerful capabilities of Amazon Connect Workspace, as opposed to constructing a separate custom CCP like other ISVs. This strategic decision ensures scalability, maintainability and aligns closely with AWS's ongoing development efforts. As AWS continues to enhance related features and capabilities, NeuraFlash Desktop will allow for continued native integration, enabling customers to leverage new functionalities without disrupting their existing setup. This not only benefits customers by providing a stable and adaptable solution but also supports AWS's mission to facilitate seamless experiences for its users.
Patrick Beyries, Head of Product and Innovation at NeuraFlash, expressed his enthusiasm, stating, “With the launch of NeuraFlash Desktop for Amazon Connect, we are empowering businesses of all sizes to harness the potential of an Amazon Connect Desktop without the need to start from scratch. This solution is a game-changer for companies who want to leverage Amazon technology for their agent desktop, accelerating deployments and extending what is possible.
NeuraFlash Desktop offers an array of features familiar to contact center agents, supervisors, and administrators, aligning with industry expectations. From out-of-the-box integrations with Teams to comprehensive agent and supervisor wallboards, and robust admin tooling, NeuraFlash Desktop ensures a high productivity and effectiveness for users. This benefits customers by providing essential functionalities and aids AWS in pre-sales activities, showcasing a robust platform and addressing critical customer requirements, helping AWS to wow prospects and secure deals quickly.
Feature highlight: NeuraFlash's Microsoft Teams with Amazon Connect Integration
As part of the release, NeuraFlash will be conducting a live demonstration of the product for our AWS Partners, highlighting its features and capabilities. Interested AWS reps can register here.
For more information or to schedule a custom demo, reach out to NeuraFlash at neuraflash.com/contact.
About NeuraFlash
NeuraFlash is a leading AI and Consulting/ ISV Partner of Salesforce and AWS. Their mission is to help businesses reimagine how they deliver personalized service and sales experiences that scale, empower teams, and uncover revenue. Working across industries, NeuraFlash enables intelligent business automation that drives real-time ROI.
