What We Do - Salesforce Solutions
Agentforce Voice
Engage with your customers across any channel.
Delivering outcomes that ensure maximum value
20%
Increase in CSAT scores
30%
Increase in case deflection
15%
Of calls have been able to transfer to chat
A leader in AI for 25+ Years
4.9/5 CSAT Score
#1 Salesforce AI for Service Partner
Only Salesforce Partner with a dedicated Conversational design team
Why Agentforce Voice?
Automate High-Volume Voice Interactions
Salesforce Agentforce Voice helps to handle routine inbound calls, like account updates, order status checks, or simple troubleshooting, reducing agent workload.
Give your Agents Real-Time Intelligence
Agentforce Voice surfaces relevant Salesforce records, knowledge articles, and recommended actions during the call helping resolve issues faster.
Improve Customer Experience & Contact Center Efficiency
Build branded digital experiences for customers, partners, and employees, with Agentforce Voice which is fully integrated with Salesforce for seamless workflows and insights.
“What I really appreciate is how obsessed you are with customer success, that's what matters most. Going deep with customers ensures they see value quickly and get to the outcomes they care about ... That’s something we truly value in our partnership with you.”
Madhav Thattai
SVP & COO, Agentforce Product Management
Agentforce Demo Corner
Learn from our experts.
See the possibilities with Agentforce Voice, and how it can transform your business.
Elevating Luxury Service with Agentforce
Kayleigh May
One Hospitality Tech Company’s Agentforce Voice Journey: Delivering Self-Service That Customers Actually Trust
Kayleigh May
Retail & Consumer Goods
Help retailers personalize interactions, while providing exceptional self-service for customers and driving deflection.
Financial Services
Financial services businesses see benefits from Agentforce Voice like faster response, reduced wait times, improved first-call resolution.
Utilities
With Agentforce Voice utilities companies can handle high-volume, routine calls automatically, provide 24/7 service during emergencies and integrate seamlessly with back-end systems.
FAQs
Your most asked questions - answered
What is Agentforce Voice and how does it work?
Agentforce Voice is Salesforce's AI-powered voice interface that enables chat-like interactions via telephony. This technology allows AI agents to listen, interpret, and respond to customers, using generative AI and Natural Language Processing (NLP). Agentforce Voice not only provides customers with seamless AI interactions but it supports back-end processes as well with the ability to look up data, take actions, and complete workflows in real time.
What are the business advantages of using Agentforce Voice?
There are numerous benefits for businesses who choose to invest in Agentforce Voice, some of these include: 24/7 support, lower cost per call, faster responses, multilingual support, and seamless integration with Salesforce's data and workflows.
Does Agentforce support real-time transcription?
Yes! Agentforce Voice does support real-time transcription along with a number of other features!
How is Agentforce Voice integrated into existing voice or contact center systems?
Agentforce Voice works seamlessly with Service Cloud Voice along with other Salesforce technologies like Service Cloud and can be implemented gradually based on business need with guidance from a trusted SI partner like NeuraFlash.
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Discover how AI can best fit into your business