What We Do - Salesforce Solutions

Field Service

Optimize and satisfy, both in the office and in the field, with Salesforce Field Service.

Gain visibility into the field, from anywhere, at any time.

NeuraFlash is here to support your business schedule, optimize, and take advantage of automation to make managing your work as efficient as possible with Salesforce Field Service. Gain insight into your field tech’s status, location and more!

Simplify serving your customers faster by getting the right person on-site at the right time to do the right job.

Real-time visibility

See your tech's schedule and daily progress towards completion in real-time and make the most informed decisions.

Take advantage of automation

Schedule with accuracy and efficiency by taking advantage of advanced tracking and automatic scheduling that connects all of your data.

Optimize

Optimize your schedule automatically to ensure that the right tech gets on-site at the right time, while decreasing your costs by picking the tech based on the customer's need.

Decrease drive time

Schedule the tech that is closest to the job, calculate drive-time between stops, and determine the most optimal route for each tech.

Create & manage work orders

Manage where, when, and how often a Field Tech needs to go onsite and see what previous work you have done for your customer.

Automate

Auto-generate work orders for your customers yearly, monthly, or even weekly check-ups or visits!

Routing optimization & scheduling

Make sure your field techs are on the right route at the right time and optimize their route using AI to find the best time and location based on multiple schedules, appointments and more!

Capture onsite information

Your techs can take photos of their work, create cases for any onsite issues and capture customers' signatures - all stored against the work order!

Track inventory

With the ability to log products that are utilized while on-site, and to capture serial numbers directly through the app, you can understand where your inventory is located, and leverage newly accessible data.

Have the right tech there the first time

Schedule the right tech for the customer so that the job can be done right the first time.

Make communicating easy

Alert customers when their tech is close, provide them with arrival time windows, and generate a service report that will include all of the details they need to see.

Provide white-glove delivery & home service

Provide the service your customer wants by having greater visibility into their preferences and needs, leading to a higher customer satisfaction rate.

Simplify serving your customers faster by getting the right person on-site at the right time to do the right job.

Drive better decisions

Real-time visibility

See your tech's schedule and daily progress towards completion in real-time and make the most informed decisions.

Take advantage of automation

Schedule with accuracy and efficiency by taking advantage of advanced tracking and automatic scheduling that connects all of your data.

Optimize

Optimize your schedule automatically to ensure that the right tech gets on-site at the right time, while decreasing your costs by picking the tech based on the customer's need.

Decrease drive time

Schedule the tech that is closest to the job, calculate drive-time between stops, and determine the most optimal route for each tech.

Simplify operations

Create & manage work orders

Manage where, when, and how often a Field Tech needs to go onsite and see what previous work you have done for your customer.

Automate

Auto-generate work orders for your customers yearly, monthly, or even weekly check-ups or visits!

Track more easily

Routing optimization & scheduling

Make sure your field techs are on the right route at the right time and optimize their route using AI to find the best time and location based on multiple schedules, appointments and more!

Capture onsite information

Your techs can take photos of their work, create cases for any onsite issues and capture customers' signatures - all stored against the work order!

Track inventory

Increase customer satisfaction

Have the right tech there the first time

Schedule the right tech for the customer so that the job can be done right the first time.

Make communicating easy

Alert customers when their tech is close, provide them with arrival time windows, and generate a service report that will include all of the details they need to see.

Provide white-glove delivery & home service

Provide the service your customer wants by having greater visibility into their preferences and needs, leading to a higher customer satisfaction rate.

Outcomes we’ve seen

65%

Reduction in agent time spent on customer support

40%

Reduction in manual processes

50%

Increased utilization of field technicians

See Where We’ve Seen These Outcomes

Custom solutions to fit the voyage you’re on today

No matter where you’re at in your journey today, we can help you select, implement and customize the service center solution that you need.

Ready to increase your operational efficiency?

By implementing Field Service, we have seen a number of customers succeed through improving scheduling and routing efficiencies and providing dispatchers, and technicians with a better way to work. Sign up for a demo to see how!

I’m Ready to Get Started I Have More Questions

Looking for a platform that will integrate all of your systems into one view?

Salesforce Field Service is perfect for that! At NeuraFlash, we are experts in integrating systems with Salesforce so your instance can solve the biggest challenges.

I’m Ready to Get Started I Have More Questions

Exploring upgrading your existing legacy system in order to continue growth?

We have helped a number of companies replace 20+ year-old legacy systems seamlessly and gain access to new revenue streams while increasing their efficiency and reducing their costs!

I’m Ready to Get Started I Have More Questions

NeuraFlash & your Field Service implementation

We are digital experience experts first, and Salesforce implementers second. We are focused on product implementation, the field tech, management and the overall customer experience that happens when you invest in new technology. Our unique NeuraFlash Field Service Scheduling Packages will bring you success!

Self Scheduler

Provide a customized, guided experience

Empower your customers

Increase your deflection

One-of-a-kind, straightforward scheduling experience

Internal Scheduler

Give your internal scheduling team a 100% customizable, guided experience

Decreases average time to schedule

Increases visibility into existing appointments

100% customizable to meet your specific objectives

SMS Appointment Reminders

Confirm, remind & inform your customers with automated SMS

Include a technician 'about' note to prepare customers for who will be coming to their home

Customize message flow based on your specific appointment lifecycle

Trigger a unique messaging template when an appointment's status changes

Where’s My Tech?

Allow your customers to see their technician’s real-time locations

Improve your customer satisfaction

Reduce your agent's wasted driving time

Automated Service Reports

Automatically send service reports to your Customers

Improve your customer satisfaction

Easily capture CSAT metrics

Reduce inbound call volume from customers with questions around completed work or next steps

NeuraFlash & your Field Service implementation

Self-Scheduler

Provide a customized, guided experience

Empower your customers

Increase your deflection

One-of-a-kind, straightforward scheduling experience

Internal Scheduler

Give your internal scheduling team a 100% customizable, guided experience

Decreases average time to schedule

Increases visibility into existing appointments

100% customizable to meet your specific objectives

SMS Appointment Reminders

Confirm, remind & inform your customers with automated SMS

Include a technician 'about' note to prepare customers for who will be coming to their home

Customize message flow based on your specific appointment lifecycle

Trigger a unique messaging template when an appointment's status changes

Where's My Tech?

Allow your customers to see their technician’s real-time locations

Improve your customer satisfaction

Reduce your agent's wasted driving time

Automated Service Reports

Automatically send service reports to your Customers

Improve your customer satisfaction

Easily capture CSAT metrics

Reduce inbound call volume from customers with questions around completed work or next steps

Customer Stories

A popular, fast growing at-home workout solution continues to scale with Field Service Lightning

Our customer needed to implement a cutting-edge self-service scheduling solution. By migrating from DispatchTrack to Field Service Lightning, they scaled just in time for holiday season of '18. Fast forward to today, our solution has helped the company power through their continued explosive growth!

A large tech company invests in Field Service to better equip their technicians

Our customer revamped their sales to service process with NeuraFlash and Salesforce, improving their field technicians’ processes, along with their marketing functions, reporting and analytics.

Samson Rope optimizes Field Service operations with Field Service

Samson Rope had no concrete solution to track, schedule and document field service operations. NeuraFlash deployed Field Service Lightning, enabling visibility into service appointments, which helped to increase operational efficiency and generated new revenue for their operations.

Mr. John optimized growth by migrating to Salesforce Field Service & Sales Cloud

After multiple acquisitions, Mr. John needed to implement a system to scale effectively. A best-in-class Sales Cloud, Service Cloud and Salesforce Field Service solution enabled them to scale providing Mr. John with a 360 view of customers, resources, and services in one place.

Ready to get started on your Field Service Solution?

Reach Out Today!