No One Protects Like AMAROK—No One Delivers Like NeuraFlash: Partnering to Elevate Service Excellence
September 5, 2024 — NeuraFlash, a leading AI and consulting partner of Salesforce and AWS, is proud to announce our partnership with AMAROK, an award-winning perimeter security provider, to further elevate their customer service operations with Salesforce Service Cloud Voice.
The AMAROK Difference
AMAROK has long been a trailblazer in the security industry, setting new standards for protection with their innovative approach. For over 50 years, they have been keeping customers safe and redefining modern security with cutting-edge solutions including electric fencing and integrated video surveillance. AMAROK doesn't just protect - they prevent and deter threats, offering peace of mind to customers across the nation. Their commitment to innovation and steadfast dedication to customer safety has established them as a trusted leader in the security industry.
Setting New Standards in Protection
As a loyal Salesforce customer, AMAROK has consistently sought to refine its operations and elevate their customer experience through innovation and enabling digital solutions. Their latest move involved a strategic shift to leverage Service Cloud Voice, powered by Amazon Connect, across four key teams. This transition wasn't just about upgrading technology; it was about reimagining how they connect with their customers.
With the new platform, AMAROK introduced an automated customer lookup feature that instantly provides agents with the caller’s and customer profile, allowing for personalized interactions and a streamlined case capture process. They have also integrated their telephony solution with the CRM system providing a single pane of glass for the agents to enhance both the agent and customer experience.These improvements have not only shortened call times but have also significantly improved the overall customer experience. The impact is clear: 94% of customers now rate their post-call experience a perfect 5 out of 5.
The innovation doesn’t stop there. AMAROK further integrated Salesforce’s Virtual Remote Assistant (VRA) into their service model. This advanced tool enables field technicians to receive real-time support from agents, who can remotely view the technician’s environment and offer specialized guidance. Moreover, a new callback feature ensures that technicians remain productive while waiting for assistance, optimizing workflow and reducing interruptions. Together, these enhancements have transformed the service they provide to their customers, setting a new benchmark for excellence in the security industry.
Looking Ahead
AMAROK’s commitment to advancing their service capabilities and systems, coupled with NeuraFlash’s expertise, sets the stage for a promising partnership that will continue to grow and deliver outstanding results.
About NeuraFlash
NeuraFlash is a leading AI and consulting/ISV partner of Salesforce and AWS, dedicated to helping businesses reimagine personalized service and sales experiences that scale, empower teams, and uncover new revenue streams. With a focus on intelligent business automation, NeuraFlash drives real-time ROI across various industries.
