NeuraFlash's 2026 Mid-Year Recap: Agentforce Wins, Agentic Innovation, and What's Next

A Milestone Year, and We're Only Halfway Through

The first half of 2026 has been a standout for NeuraFlash. We've added nearly 100 new employees, officially joined Accenture Edge to lead mid-market, and launched new agentic tools that help businesses scale AI-powered service faster. But headcount and new offerings aren't the real measure of a year like this! What matters is what our customers can do because of them. Here's a look at both, and what's coming next.

Our Team Is Growing Fast

Nearly 100 people joined NeuraFlash in the first six months of this year, and that growth was on full display at our 10th Momentum in Austin, Texas, where the team came together to celebrate wins, share knowledge, and connect in person. Ten Momentums in is a milestone in itself, a reflection of how far we've come and where we're headed!

But growth is only half the story. This year, NeuraFlash has helped customers around the globe go live on Salesforce's most wanted solution, Agentforce unlocking measurable efficiencies across service, support, and operations. 

Here are a few standout stories that show what that looks like in practice.

Employ: Scaling Customer Experience with Service Cloud and Agentforce

Employ, a leading hiring platform, partnered with NeuraFlash to make sure rapid growth never came at the expense of customer experience. Moving off Zendesk and onto Salesforce gave every team shared visibility and a stronger foundation for AI. That shift became the backbone of a smarter service model, including three self-service sites built on Experience Cloud and enhanced by Agentforce. With Service Cloud underneath it all, Employ now scales service without losing the high-touch experience their customers expect.

[Read more about this project →]

Florida Prepaid: Modernizing Service with Agentforce and Agentforce Voice

Florida Prepaid brought that same focus to a multi-channel experience, deploying Agentforce across several portals and adding Agentforce Voice to modernize service and support growth. Customers can now access knowledge, submit cases, complete required documents, and check payment, investment, and balance information through guided conversations. Agentforce handles common issues quickly, while Agentforce Voice meets customers on their preferred channel. The result: 50% fewer live agents needed for chat support and a 40% drop in wait times.

‍[Read more about this project →]

Engine: How Agentforce Voice Helped Personalize Service for 1 Million Customers

Engine built momentum step by step. The team started with an Agentforce bot to deflect common cases, then expanded into Agentforce Voice, verifying callers, connecting to Salesforce, and surfacing the right records to deliver accurate, personalized self-service at scale. That approach has dramatically improved trust and performance, reducing hang-ups to just 4–7%, while giving agents higher-quality summaries than their previous solution.

[Watch their journey to personalized service →]

Investing in Our Own Agentic Future

Results like Employ's, BCU's, Florida Prepaid's, and Engine's don't happen by accident. Behind every one of them is the same investment we make in our own practice, using our AI expertise to build tools that make our internal processes faster, more consistent, and more repeatable, so customers get more value out of every engagement.

Earlier this year we launched Agentic Foundations, now built directly into every project to help teams move efficiently from kickoff to go-live. We followed it with the Agentic Contact Center Suite, 20+ tools purpose-built to help Contact Center and Agentforce projects scale and succeed long-term. The suite gives customers visibility and ongoing optimization across both human and AI agents, embedding AI seamlessly into any contact center environment and driving higher ROI. It's the kind of tooling that turns a strong go-live into lasting, scalable results.

That investment extended outward, too. As Salesforce rolled out new agentic products , like Agentforce IT for Service (Salesforce ITSM), Agentforce Contact Center, and the acquisition of Qualified, we stood up internal teams to run point on each release, drawing on deep agentic experience to get up to speed fast and put these tools to work for customers. We're already seeing the impact in some of the first Agentforce Contact Center deals, where our voice and agentic expertise combines with our existing AI tooling to deliver scalable contact centers. Leading the charge are our agentic leaders, including Tom Hebner (read more about his expertise here).

“The reality is: when you know how to use the technology and understand the business problems, you can draw a line through and actually get value. We are providing value to our customers at a level I've never seen in my 30 years doing this. It's fun to be able to have an application up and running as a prototype for the customer within one day, and then deliver real value within a handful of weeks. So the hype is real — this technology really does work, as long as you work with professionals who have the experience and understand how to actually unlock that value. That's NeuraFlash.”  Tom Hebner, SVP of Agentic AI

What's Next: See NeuraFlash at Dreamforce

With a first half like this behind us, the second half kicks off right where the energy is highest: Dreamforce!

The week starts with our signature happy hour, this year at at one of San Francisco's favorite Irish watering holes. From there, the focus shifts to the stage, where three of our amazing customers will share what Salesforce has done for their businesses. Engine will showcase Ava, the voice agent behind their scale. Canon will walk through their move from an Einstein bot to Agentforce, and how unifying their data sources drove measurable contact center improvements in just three weeks. And Taco Bell will look back on our 7+ year partnership and how it's grown alongside their business.

Between sessions, you'll find us all over Dreamforce - click here to see where! We'd love to talk about what's next for your team.

[See our full Dreamforce schedule →]

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