NeuraFlash Unveils Voice Essentials 2.0 for Service Cloud Voice, Powered by Amazon Connect
FOR IMMEDIATE RELEASE January 29, 2024 — NeuraFlash, a leading provider of Salesforce solutions, is excited to announce the launch of Voice Essentials 2.0, a comprehensive enhancement to our widely adopted Salesforce Service Cloud Voice Essentials offering. This release reflects our commitment to continually innovate and address evolving customer needs across the Salesforce and AWS ecosystems.
Voice Essentials seamlessly integrates with Salesforce Service Cloud Voice, boosting operational efficiency and optimizing outcomes. Equipping agents with tools for effortless call handling extends your call center's reach while providing valuable voice interaction insights. This comprehensive platform offers a 360-degree view of call center performance, ensuring peak operation, exceptional service, and enhanced productivity. Addressing common pain points during system implementations or transitions, Voice Essentials is your innovative solution for a smoother and more effective customer experience.
Setting itself apart with an enriched feature set including 16 key elements, Voice Essentials 2.0 caters to a diverse range of customer expectations. Some of the comprehensive capabilities include:
- Sentiment Advisor - Real-time sentiment analysis
- Ambient Knowledge - Automatically display Knowledge Articles
- Network quality gauge - Ensure your agents connection
- Visual Voicemail - Manage voicemails directly in Salesforce
- After Call Work - Control time spent after calls
- Agent Wallboard - Track time in status
- Contact Center Wallboard - Immediate call details
- Voicemail Drop for High Velocity Sales - Reach a larger audience!
- Mass Provision Users - Get users up and running in no time!
*NEW*
- IVR Reporting
- Conversation Grader
- Post Call Surveys
- Outbound Caller ID Selection
- AWS Configuration Migration Tool
Voice Essentials 2.0 marks a significant milestone in NeuraFlash's dedication to delivering cutting-edge solutions within the Salesforce ecosystem. We extend an invitation to our valued customers, partners, and the entire Salesforce community to explore the enhanced capabilities of Voice Essentials 2.0. We look forward to continued collaboration, success stories, and shared achievements in the journey ahead!
For more information or to schedule a custom demo, reach out to NeuraFlash at neuraflash.com/contact.
About NeuraFlash
NeuraFlash is a leading AI and Consulting/ ISV Partner of Salesforce and AWS. Their mission is to help businesses reimagine how they deliver personalized service and sales experiences that scale, empower teams, and uncover revenue. Working across industries, NeuraFlash enables intelligent business automation that drives real-time ROI.
