NeuraFlash Releases Innovative Integration for Salesforce Messaging Channels
For Immediate Release - Burlington, MA – December, 18th 2023: NeuraFlash, a leading AI Consulting/ISV Partner of Salesforce and AWS, is excited to announce the launch of Bring Your Own Channel (BYOC) for Telegram and Discord, a first-of-its-kind integration.
This release marks a groundbreaking milestone in Salesforce integrations. Leveraging Salesforce's pioneering BYOC Messaging Framework, this new product seamlessly brings Telegram and Discord conversations into Salesforce as a fully integrated digital channel, a first-of-its-kind integration. Service Agents, Sales Reps, and Salesforce Enhanced Bots can engage with customers to sell more and provide personalized service on the platforms where they are.
Telegram and Discord are widely used and rapidly growing messaging platforms not currently available Out-of-the-Box (OOB) from Salesforce. These new integrations open customer engagement opportunities for many organizations within Salesforce’s diverse user base.
Key Features:
- Native channel integration to Telegram and Discord into Salesforce
- Seamless inclusion in Salesforce Omni-Channel presence, Routing, and Supervisor Console
- Built-in support for Salesforce Enhanced Bots
- The ability for Salesforce customers to engage with their customers on their platforms of choice
“NeuraFlash continues to be inspired by the innovation that Salesforce is bringing to market, and we are excited to extend the new Bring Your Own Channel technology with these integrations. Our close partnership and NeuraFlash’s expertise in AI and Digital are on clear display, and we are very pleased to now make it available to our customers.” Patrick Beyries, Head of Product and Innovation at NeuraFlash
NeuraFlash pioneers the introduction of new channels atop the cutting-edge BYOC messaging platform, exemplifying our top-tier partnership and unmatched execution capabilities within the Salesforce ecosystem.
For inquiries and to be part of the exclusive pilot program, contact us today!
About NeuraFlash
NeuraFlash is a leading AI and Consulting/ ISV Partner of Salesforce and AWS. Their mission is to help businesses reimagine how they deliver personalized service and sales experiences that scale, empower teams, and uncover revenue. Working across industries, NeuraFlash enables intelligent business automation that drives real-time ROI.
