The Top 5 Ways an Asset Management Solution can Benefit your Business
Gain complete visibility into your assets and maximize performance with Salesforce Field Service, your future asset management solution
What is an asset management solution?
Assets are essential parts of the business equation and refer to anything that can be controlled and used to either store, or produce, more value for your company. Usually, the organizations that are in need of an asset management solution have complex assets. For example, industries such as HVAC, Manufacturing and Med Device all have assets that include multiple components that need to be tracked.
A solution like Salesforce Field Service (SFS) will ensure those assets are up to date in terms of maintenance, warranties and replacement needs, and enable your company to grow and expand with the correct use of those assets. Simply put, SFS will help keep your business on track, manage risk, and so much more!
Who can benefit from Salesforce Field Service?
Dispatcher
“With SFS, I can build and manage appointments, assign mobile workers, and optimize the schedule based on worker skills, routing, and job priority.”
Service Agent
With SFS, I handle inbound cases by seamlessly creating work orders and booking appointments, because I have visibility into all the data and know who is the most qualified technician to assist a client, and the best time to do it.”
Technicians
“With SFS, I can receive work orders and service appointments from dispatchers or agents, and easily update job progress all on my mobile device, allowing me to conduct efficient customer site visits.”
What are the top 5 ways an Asset Management solution like SFS can benefit your business?
1. Better Visualize Asset Data
Many organizations needing asset management have complex assets. Allowing for visualization and interactivity with those assets aids in keeping them up to date, like maintenance, warranties and replacement needs.
Top benefits:
✔ Keep assets up to date
✔ Simplifies complex assets and processes
✔ Streamlines tracking of multiples
2. Increased Automation with Service Process Manager
While you work through new work orders, return orders, product requests, warranties and more, it’s important to know what next steps are available and to guide your users through the actions and processes they can take. The key here is filtering which actions are available for users to make sure the experience is streamlined. In the end, this will allow for more reliable service delivery, minimization of overhead, and faster resolution times!
Top benefits:
✔ More reliable service & delivery
✔ Minimization of overhead
✔ Faster resolution times
3. Seamlessly Track Return Orders
SFS makes it easy to track return orders, whether that is the return of an asset or part, which generally ends up at a depot. It allows for the quick creation of return orders, visibility into all shipments on the return order, quick creation of shipments, native generation of shipping labels, and live updated tracking… all within the Salesforce platform!
Top benefits:
✔ More accurate depot work scheduling
✔ Streamlined & accurate communication
4. Achieve first-time-fix goals by maintaining Depot Repairs
Depot Repairs are typically more complex repairs that could require your business to order extra items or complex materials to complete. By enabling efficient tracking of your Depot Repairs, you can ensure the work that is being done is done well, which means it is scheduled appropriately and can be tracked for billing or return purposes.
Top benefits:
✔ Efficient tracking
✔ Correct, simple, scheduling
✔ Billing & returns tracking
5. Put a stop to Warranty Leakage
Warranty Terms dictate the labor, parts and expenses that are covered for specific assets and products. Having records and easily being able to keep track of key warranty terms specific to your varying assets are important to prevent revenue leakage!
Top benefits:
✔ Prevent revenue leakage
✔ Capitalize on upsell opportunities
Is your company ready for a new era of asset-centric field service?
As a leader in asset-centric field service management, we’ve seen SFS deliver complete visibility into service operations, allowing for businesses to reduce costs and adopt outcome-based service models. If you are ready to learn how SFS can help you accelerate service digital transformation and deliver an exceptional customer experience, contact us today!
