NeuraFash at AWS re:Invent

AWS re:Invent is just around the corner, interested in Amazon Connect? Here is what you need to know! 

Once again, Amazon Connect takes center stage among the remarkable technologies showcased at Amazon re:Invent. Our team is fully prepared to join our customers, partners, and technology pioneers worldwide in Las Vegas from November 27th to December 1st.

The excitement surrounding Generative AI is no secret, and the numerous sessions on the agenda are sure to live up to expectations. From captivating keynotes to informative and interactive workshops, there's an extensive list of events you won't want to miss.

Feeling unsure about where to begin? Here are 5 AI-powered Amazon Connect sessions we will be at!

‍

BIZ216 : What's new in contact centers with Amazon Connect 
‍Speakers: Capital One and AWS
Description: Learn about how generative AI is helping to continue to modernize the contact center, build exceptional experiences and uncover customer and business insights across global businesses. 

‍

BIZ218 | Personalize omnichannel customer experience with Amazon Connect and AI
Speakers: Adobe and AWS
Description: Learn how leading contact centers are starting to use AI to drive greater personalization and consistency through automated interactions, empowering agents, and more!

BIZ308 | Empower your contact center agents with Amazon Connect & generative AI‍

Description: This chalk talk will walk participants through real-world situations as AI-powered solutions are presented using the many capabilities of Amazon Connect, learning firsthand how to create a seamless experience for your agents while also seeing how AI can help advance productivity. 

‍

AIM222 | Amazon Lex reshapes CX with conversational workflows and generative AI ‍

Type: Breakout
Description: Learn how you can use Amazon Lex and Generative AI to drive faster, more personalized interactions with your customers while exploring how Amaozn Lex and Amazon Connect can provide a seamless omni-channel experience. 

‍

AIM355 | Build conversational experiences with Amazon Lex and generative AI (Workshop)‍

Type: Workshop 
Description: This is a hands-on workshop will teach you how to build engaging conversational experiences faster. Learn how generative AI can help you design bots faster, and how Amazon Bedrock can help you answer your customers' most common questions.

BIZ224-S | Transform your service organization with AI and automation‍

Our partner Salesforce will also be in attendance! The combined power of AWS and Salesforce allows contact centers to excel. In this session, you will hear from 3M, on how they are using the power of automation within their contact center to personalize customer experiences and increase productivity. 

We hope you found these suggestions helpful and can't wait to see you there. As mentioned before our dedicated team will be on the ground all week, and we're excited to announce we're hosting a happy hour! Feel free to reach out for an opportunity to connect.

Looking for more? Here is a complete list of the sessions we can’t wait to attend!
‍
BREAKOUTS
BIZ217 | Empower superior contact center agent service with Amazon Connect – Speakers: DISH and AWS
BIZ219 | Uncover insights and optimize workforce performance with Amazon Connect – Speakers: John Hancock and AWS
BIZ302 | Deliver compliant routing across channels with Amazon Connect
BIZ303 | Leverage real-time contact center insights to improve customer service
BIZ304 | Use LLMs to analyze data and provide guidance to contact center agents CHALK TALKS
BIZ310 | The opportunities and challenges of generative AI in contact centers
BIZ311 | Automate agent evaluations with Amazon Connect and generative AIBUILDER
BIZ309 | How to use your contact center data to optimize workforce performance Industry and partner sponsored sessions led by 

INCLUSION, DIVERSITY, AND EQUITY
IDE201 | Building neuroinclusive cloud experiences (Breakout)

TRAVEL AND HOSPITALITY
TRV201 | From modernization to innovation: The tales of two hospitality leaders (Breakout) – Speakers: Best Western Hotels & Resorts and DoorDash
TRV203 | How Choice Hotels is unifying guest profiles to drive personalization (Lightning Talk)

 PUBLIC SECTOR
IMP104 | Improve outreach with cost-effective contact center solutions (Lightning Talk)
IMP205 | Modern digital experiences to accelerate mission impact (Breakout) – Speaker: Mercy Corps

 PARTNER SPONSORED
AIM312-S | Implement, scale, operate & innovate: TennCare’s cloud strategy (sponsored by Deloitte)
CEN101-S | Personal AI: KBC Group’s Assistant To Ease your mind (Kate) (sponsored by Cognizant)
CEN102-S | Reimagining the client experience at Truist (sponsored by Accenture)

‍

About NeuraFlash‍

We are a proud Advanced Tier Services and Amazon Connect delivery partner of AWS, and serve as your strategic partner in harnessing the power of Amazon Bedrock. Together, we'll unlock the full potential of AI technology, transforming your business operations, and propelling you toward success in the rapidly evolving AI landscape.