for Public Sector

100+

Agentforce Projects (and Counting!)

100%

Employees are AI Certified

100+

Dedicated Agentforce Resources

4.9/5

CSAT Score

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OUTCOMES WE ARE SEEING

Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast. Agentforce for Voice deflects over 50% of those calls!

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68bf2af1362e984a3a7629b8_Public Sector (1)

Citizen Services Assistant

Help citizens access government services, submit applications, get information about public programs and more.

Public Transportation Guide

Assist with transit schedules, route planning, and transportation services.

Automated Information Line for Public Services

Provide citizens with easily accessible information on routine public service topics via voice.

Agentforce Success: Customer Feature

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How Service Cloud Voice and Amazon Connect Are Changing Global Contact Centers

A large contact center partnered with NeuraFlash to scale operations using Amazon Connect, Service Cloud Voice, and AI, achieving a 56% deflection rate and resolving 95% of Tier-One inquiries through self-service.

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Agentforce for Public Sector

Service and Inquiries Handling

Government agencies manage a high volume of routine inquiries, from application status and permits to benefit eligibility, complaints, and meeting schedules. With Agentforce, many of these can be automated through conversational agents, reducing staff workload and improving response times.

Complaint and Compliance Processing

Use Agentforce to manage, triage, and analyze complaints; detect similar complaints; check regulatory code violations; prepare inspection summaries and more