for Communications
& Media

60+

Agentforce Projects (and Counting!)

100%

Employees are AI Certified

100+

Dedicated Agentforce Resources

4.9/5

CSAT Score

Try Out Voice for Communications & Media

OUTCOMES WE ARE SEEING

Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast. Agentforce for Voice deflects over 50% of those calls!

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Content Recommendation Engine

Help users find movies, shows, music, or podcasts based on their preferences or requests made via voice.

Streaming Support Guide

Assist with streaming platform setup, troubleshooting, and content discovery.

Service Migration Assistant

Guide customers through service transfers, upgrades, and account migrations.

Agentforce Success: Customer Feature

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How quip uses Agentforce to Handle FAQs

quip implemented Agentforce Service Agent to streamline support, starting with warranty and troubleshooting inquiries. The impact was immediate: a 48% increase in deflection and faster case resolution—making exceptional service easier than ever.

RETAIL

agentforce product

Agentforce for Communications & Media

Troubleshooting

Agentforce guides customers through device resets, connectivity checks, and service restarts directly in chat or voice channels. This helps resolve common issues instantly without agent intervention and reducing call volumes.

Self-Service Account Management

Reinvent customer experiences with the most comprehensive set of artificial intelligence and machine learning services from AWS.

Proactive Updates

Agentforce can proactively notify customers about outages, service disruptions, or scheduled maintenance, while providing real-time status updates and expected resolution times—cutting inbound call spikes and enhancing transparency.

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