for High Tech

100+

Agentforce Projects (and Counting!)

100%

Employees are AI Certified

100+

Dedicated Agentforce Resources

4.9/5

CSAT Score

Try Out Voice for High Tech

OUTCOMES WE ARE SEEING

Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast. Agentforce for Voice deflects over 50% of those calls!

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Tech Support Specialist

Provide technical support, troubleshooting, and software guidance.

Cloud Services Guide

Assist with cloud platform setup, migration, and management.

IT Helpdesk Assistant

Handle common IT support requests, password resets, and system status inquiries via voice.

Agentforce Success: Customer Feature

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NeuraFlash helps Vivint build a wall-to-wall AI powered contact center with Agentforce

Vivint uses Agentforce Service Agent to deliver instant smart home support via in-app or web chat, guiding customers through resets and troubleshooting without live agents. This streamlines processes, speeds response times, and is projected to save $500K through deflection alone.

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Agentforce for High Tech

Product Recommendations

Agentforce helps hightech businesses make suggestions based on purchase history: upgrades, product bundles, provide customers with personalized content and more!

Troubleshooting

With Agentforce tech businesses to give customers quick, self-service answers for common issues like managing subscriptions or recovering accounts. By serving this content proactively, companies reduce support volume and improve the customer experience.