for Manufacturing

100+

Agentforce Projects (and Counting!)

100%

Employees are AI Certified

100+

Dedicated Agentforce Resources

4.9/5

CSAT Score

Agentforce Voice for Manufacturing

OUTCOMES WE ARE SEEING

Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast. Agentforce for Voice deflects over 50% of those calls!

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Manufacturing Process Guide

Help operators with equipment procedures, safety protocols, and quality control processes.

Maintenance Assistant

Guide technicians through equipment maintenance, troubleshooting, and repair procedures.

Production Data Reporter

Allow floor staff to report production numbers, scrap rates, and machine status updates via voice for real-time data collection.

A Manufacturing Agentforce Success

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CPI Security Cuts Costs with Automated Scheduling

Agentforce Service Agent gave CPI Security the automation to streamline manual processes, automating 88% of appointment scheduling. This saves time, reduces costs, and boosts customer satisfaction.

MANUFACTURING

agentforce product

Agentforce for Manufacturing

Troubleshooting

Agentforce allows for early warning notifications to maintenance teams, quick identification in the cause of an issue (supplier delays, order issues, etc.), and also seamlessly guide customers through troubleshooting steps.

Order Status

Automated alerts keep customers informed from production through shipping, with updated delivery estimates and insights into their past orders for a seamless, transparent experience.

Appointment Management

Agentforce helps automate appointment management for customer consultations, delivery scheduling, & support services reducing manual efforts and connect customers with businesses.

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