What We Do - Industries
Retail & Consumer Goods
Our specialized expertise in AI, Salesforce, Amazon Web Services (AWS), Contract Lifecycle Management (CLM) solutions, and more empowers businesses to modernize operations and achieve unmatched efficiency.
Delivering outcomes that ensure maximum value
30%
Deflection Rate
10%
Increase in CSAT Scores
1 min
Decrease in Representative Handle Time
Customers
we LOVE.
Macy’s
Macy’s sees a 30% increase in deflection with NeuraFlash and Salesforce!
Macy's partnered with NeuraFlash to implement Salesforce as a CRM solution, alongside Experience Cloud as a self-service portal, for Macy's Marketplace. This implementation has not only increased their self-service capabilities but helped to support seller acquisition and the ongoing seller life-cycle, giving them a 360° view of brands who were looking to sell their products on the Macy’s Marketplace platform, as well as the brands Macy’s wants to showcase!
Reebok
NeuraFlash and Reebok: the Power of True Partnership for Customer Success
World-renowned athletic brand connected and enhanced their contact center with Salesforce, focusing on strengthening customer service through Salesforce with advanced tech like Service Cloud and a chatbot. The introduction of automation boosted satisfaction by deflecting 40% of user questions, resulting in significant cost savings!
Saks Fifth Avenue
NeuraFlash, AWS & Salesforce partner to transform Saks’ Contact Center
Investing in Service Cloud Voice, powered by Amazon Connect has increased visibility into Saks contact center, allowing them to make better, database decisions. With 400+ agents in numerous countries Saks recognized the importance of having a strong change management and working NeuraFlash has allowed them to see long-term, successful change.
AI for your industry
Retail & Consumer Goods Edition
Agentforce
Agentforce is a proactive AI solution delivering always-on support for Retail brands, from product recommendations to answering FAQs.
AWS & AI
Reinvent retail with AWS AI, personalize shopping experiences, optimize inventory, and forecast sales with real-time intelligence.
AI & Data
Power trusted AI with unified data, connecting insights across your Retail business to deliver smarter, more personalized customer experiences.
How We Transform Retail & Consumer Goods Businesses
Connect & Personalize Communication
Automate Processes & Save Agent Time
Handle call center fluctuations with ease & efficiency
Take your contact center virtual with a better experience
Looking for more?
How NeuraFlash Is Implementing Agentic AI on AWS for Retailers
Alexis Hancock
Elevating Luxury Service with Agentforce
Kayleigh May
Building a Unified Service Ecosystem at Global Scale with Salesforce and NeuraFlash
Kayleigh May
We understand what you’re going through.
Set up your retail organization for success now & in the future
Why should retail companies use a Systems Integrator (SI) for Salesforce or AWS implementations?
Implementing platforms like Salesforce or AWS isn't just about deploying technology—it's about creating solutions that align with your business goals. At NeuraFlash, our certified experts bridge the gap between technical implementation and industry best practices, offering specialized knowledge in retail to ensure your project is a success.
Have you attempted an implementation on your own?
Many self-implemented solutions fall short of their full potential. Our rescue programs are specifically designed to optimize underperforming systems or address gaps, helping you maximize efficiency, improve operations, and see measurable ROI.
How do you make sure that the technology will stick?
Change management! At NeuraFlash our dedicated Change Management team is ready to help. Not only are they technology experts, but they are also people experts and are here to help your organization find success.
What happens once my business goes live?
Managing any Salesforce or AWS solution is important. We know that technology solutions are long-term changes and don't stop once implementation ends. Our Onward Managed Services team is here to support your long-term road map as your business continues to grow!
I don't know where to start. How do I get started building my Salesforce or AWS solution?
No worries—that's what we are here for! Adopting new technology can be tough, but our experts make it easy. We'll assess your business processes, pinpoint the best starting points, and partner with you to optimize your solution while truly understanding your needs.
Contact Us Today!
Schedule a Demo
Discover how AI can best fit into your business