for Retail &
Consumer Goods

100+

Agentforce Projects (and Counting!)

100%

Employees are AI Certified

100+

Dedicated Agentforce Resources

4.9/5

CSAT Score

Try Out Voice for Retail & Consumer Goods

OUTCOMES WE ARE SEEING

Most contact centers see 70–80% of inbound traffic come through voice at $15 per call, that adds up fast. Agentforce for Voice deflects over 50% of those calls!

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Shopping Assistant

Help customers find products, check inventory, process returns, and provide recommendations.

Loyalty Program Guide

Assist with rewards programs, point redemption, and special offers.

Product Support Specialist

Provide product information, usage instructions, and troubleshooting assistance.

Agentforce Success: Customer Feature

Read It

How quip uses Agentforce to Handle FAQs

quip implemented Agentforce Service Agent to streamline support, starting with warranty and troubleshooting inquiries. The impact was immediate: a 48% increase in deflection and faster case resolution—making exceptional service easier than ever.

RETAIL

agentforce product

Agentforce for Retail & Consumer Goods

Order Status (WISMO)

For retail businesses, Agentforce streamlines WISMO by providing real-time order tracking, sending automated alerts for issues, and detecting duplicate orders. This keeps customers informed and reduces strain on support teams.

Product Suggestions

Agentforce uses purchase history to recommend items, showing real-time inventory, and offering alternatives or waitlist/back-in-stock notifications. This drives sales while enhancing the shopping experience.