What We Do - Salesforce Solutions
Service Cloud Voice
Taking your voice journey to the next level.
Delivering outcomes that ensure maximum value
200+
Live Projects
5+
Product Enhancements
10%
Decrease in cost per contact
A leader in AI for 25+ Years
180+ Agentforce Projects
200+ Voice Projects
Only Salesforce Partner with a
dedicated UX/UI design team
Why Service Cloud Voice?
Increase Agent productivity
Unify your tech stack by bringing phone, digital channels, and CRM data into a single view, streamlining agent workflows and leveraging AI to eliminate manual tasks.
Provide higher quality service
Service Cloud Voice, gives a holistic view of the customer: before the call, during the call, & when the customer escalates to an agent.
Reduce Contact Center Costs
Service Cloud Voice reduces call handling time, increase first-call resolution, lowers the cost per interaction and more.
NeuraFlash Product
Service Cloud Voice Essentials
See how NeuraFlash product can advance your Service Cloud Voice solutions
Sentiment Advisor
Monitor and display sentiment in real-time during conversations, and log sentiment scores for reporting and workforce management.
Ambient Knowledge
Analyze real-time conversations to surface relevant Knowledge Articles, enhancing agent efficiency and accuracy.
Customers
we LOVE.
Iron Mountain
As a first mover in AI, Iron Mountain is already seeing returns like a 20% reduction in AHT.
Iron Mountain's automation journey started with Service Cloud Voice and has evolved through Data Cloud, Einstein AI, and Agentforce. Their ongoing digital transformation drives efficiency and enhances customer satisfaction. Discover their story!
AMAROCK
Elevate Service Excellence with Salesforce, AWS and NeuraFlash
AMAROK has consistently sought to strengthen its operations and elevate their customer experience through technical innovation. Their latest move involved a strategic shift to leverage Service Cloud Voice, powered by Amazon Connect, across four key teams. This transition has been reimagining how they connect with their customers.
“NeuraFlash has been an exceptional partner for Second Nature... this partnership has greatly improved the experience for our residents and clients, perfectly reflecting our dedication to innovation and outstanding service.
Micah Kasdan, VP of Client Experience at Second Nature
Demo Corner Service Cloud Voice
Learn from our experts.
See how Service Cloud Voice can change your business
NeuraFlash releases Agentic Contact Center Suite
NeuraFlash Team
Employ’s Path to Smarter Self-Service with Salesforce and Agentforce
Kayleigh May
Manufacturing
Service Cloud Voice transforms manufacturing businesses by enhancing service in the field, simplifying order and warranty management and even more!
Financial Services
Financial businesses see Service Cloud Voice improve their operations by helping them deliver personalized, compliant service, accelerating case resolution times and more.
Retail
Service Cloud Voice helps Retail businesses with cost efficiency & scalability by automating routine tasks, cutting service costs while improving quality and level of personalization.
FAQs
Your most asked questions - answered
What is Service Cloud Voice?
Service Cloud Voice is a Salesforce voice solution that natively integrates phone support into the Service Cloud platform. This allows businesses to combine voice, digital channels, and CRM data into a single, unified agent experience, reducing the need for agents to swivel chair, allowing for more streamlined AI integration and more. Service Cloud Voice allows for real-time call transcription, AI-powered recommendations, and automated after-call work, helping service teams work more efficiently, resolve issues faster, and deliver better customer experiences.
What are the key features of Service Cloud Voice?
Service Cloud Voice has a number of key features including, real-time call transcription, AI-driven recommendations, and a unified agent console. As a leading Service Cloud Voice partner NeuraFlash offers our own suite of Service Cloud Voice products that advance and enhance these existing features to help deliver even stronger results.
Why do I need an implementation partner? Isn't it easy to do myself?
Salesforce offers powerful solutions, but true success comes from pairing them with expert guidance. Partnering with a team that deeply understands Salesforce, AWS, telephony, AI, and end-to-end business processes ensures you maximize your investment and drive real, measurable ROI.
How does Service Cloud Voice integrate with Amazon Connect?
Service Cloud Voice can be deployed using Amazon Connect either through a bundle or directly with AWS through BYOA (bring your own Amazon). The connection between Salesforce and Amazon Connect, facilitating features like call routing and real-time analytics and more. As the only Salesforce partner with both Amazon Connect and Salesforce expertise we have the knowledge to support each platform to its fullest.
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