What We Do - Industries
Communications & Media
Our specialized expertise in AI, Salesforce, Amazon Web Services (AWS), Contract Lifecycle Management (CLM) solutions, and more empowers businesses to modernize operations and achieve unmatched efficiency.
Delivering outcomes that ensure maximum value
1 min
Decrease in AHT
15%
Increase in CSAT
30%
Deflection Rate
Customers
we LOVE.
Reddit increased CSAT scores by 20% with Reddit Builds Best-in-Class Support through automated service
Reddit teamed up with Salesforce and NeuraFlash to build an Experience Cloud site that makes life easier for their advertisers. The platform helps drive revenue growth by putting key info at advertisers’ fingertips, boosting reach, conversions, and streamlining their contact center.
NBC Fandango
NeuraFlash kicks off a strong partnership with a multi-faceted contact center for Fandango
Fandango and Vudu, subsidiaries of NBC, have a rich history of creating a lasting legacy in the entertainment industry. By implementing the multifaceted contact center for both brands in just three weeks, NeuraFlash enabled them to vastly improve cross-channel communication and leverage all customer data on a unified platform.
AI for your industry
Communications & Media Edition
Agentforce
Agentforce helps Communications and Media companies boost CSAT and operational efficiency by personalizing and streamlining customer interactions, from content recommendations to support inquiries and more.
AWS & AI
AWS automates customer support and delivers real-time analytics, enabling Media and Communications companies to personalize engagement, optimize content delivery, and streamline operations.
AI & Data
Power trusted AI with unified data, connecting insights across your Communications or Media business to deliver smarter, more personalized customer experiences.
How We Transform Communications & Media Businesses
Unify all channels & integrate external data sources
Breakdown Communication silos
Power the remote agent and increase efficiency
Take your contact center virtual with a better experience
Looking for more?
How a Media & Broadband Provider Saw a 30% Reduction in Monthly Cost with AWS
Alexis Hancock
Global Communications and Social Media Company Boosts Self-Service with Agentforce Service Agent, Achieving 80% Case Deflection
NeuraFlash Team
Salesforce Contact Center with Amazon Connect 101
Jordan Hohlfelder
We understand what you’re going through.
Set up your communications & media organization for success now & in the future
Why should communications & media companies use a Systems Integrator (SI) for Salesforce or AWS implementations?
Implementing platforms like Salesforce or AWS isn't just about deploying technology—it's about creating solutions that align with your business goals. At NeuraFlash, our certified experts bridge the gap between technical implementation and industry best practices, offering specialized knowledge in communications and media to ensure your project is a success.
Have you attempted an implementation on your own?
Many self-implemented solutions fall short of their full potential. Our rescue programs are specifically designed to optimize underperforming systems or address gaps, helping you maximize efficiency, improve operations, and see measurable ROI.
How do you make sure that the technology will stick?
Change management! At NeuraFlash our dedicated Change Management team is ready to help. Not only are they technology experts, but they are also people experts and are here to help your organization find success.
What happens once my business goes live?
Managing any Salesforce or AWS solution is important. We know that technology solutions are long-term changes and don't stop once implementation ends. Our Onward Managed Services team is here to support your long-term road map as your business continues to grow!
I don't know where to start. How do I get started building my Salesforce or AWS solution?
No worries—that's what we are here for! Adopting new technology can be tough, but our experts make it easy. We'll assess your business processes, pinpoint the best starting points, and partner with you to optimize your solution while truly understanding your needs.
Contact Us Today!
Schedule a Demo
Discover how AI can best fit into your business