Salesforce SCV

Powered by Amazon Connect

Benefits of Service Cloud Voice:

Native Call Control powered by Amazon Connect within Service Cloud
True omni-channel, managing presence across all channels
Real-time transcription and sentiment
Omni-Supervisor to manage agents across all channels
Native voice analytics within Salesforce to accurately and efficiently measure KPIs

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As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. We are passionate about helping customers future-proof their contact center with Amazon Connect and Salesforce.